SLA not paused
The Response and Resolution SLAs are not pausing when tickets are moved to the configured states: Pending, On Hold, Resolved, and Closed.As expected, the SLA should pause automatically in these...
View ArticleResponsible Person in reports
Is there any way of showing or sorting by the responsible agent in statistics? We've had a request to be able to see the responsible agent in the reports, but I don't see any option to do so. Is this...
View ArticleZnuny 7.3.4 Docker Setup - Lost Settings After Container Restart
I have configured Znuny version 7.3.4 inside a Docker container and was able to log in to the system as root@localhost successfully. During the initial setup, I completed the package installations and...
View ArticleTesting Znuny LLM Bug?
Hi, I'm testing the new (cool) Znuny LLM add on. I'm on 7.3.2 for Znuny and 7.3.1 for the Add-on.I have a couple of issues/questions. And wanted to discus them here, as they may be issues on my...
View ArticleTicketQueueUpdate and NotificationMove event notifications don't fire
Hi Community,I am running Znuny 7.2.3 on Rocky Linux 9.7, installed from RPM. Originally it was OTRS 6.4 on CentOS 7 which was upgraded to Znuny 7.0 on the same box. I migrated it to Znuny on this...
View ArticleNIS2 compliance?
Hello,I have a need to align a business that's using Znuny to the NIS2 directive, meaning that I must be able to log every access and activity, including username, source IP address, timestamp and...
View ArticleInvalid Setting After migrating from OTRS 6.0.30 to Znuny 6.1.2
Greetings,After migrating from OTRS 6.0.30 to Znuny 6.1.2, we are getting this message:You have 1 invalid setting(s) deployed. Click here to show invalid settings as you can see in the image...
View ArticleIssues in znuny-7.3.5
I have installed the znuny-7.3.5 and installed the all packages along with bugfixed. I just monitoring the apache error log file as the following lines[Sat Jul 25 05:47:14 2026] Survey.pm: Subroutine...
View ArticleDefault not to "inform customer" when merging tickets
Hi,I inherited the Znuny-System I have to work with.Most of the time I can change the things I need and everythings works fine.But in my Setup the "Inform Customer" Checkbox in the Merge-Dialog is...
View ArticleZnuny Docker Setup is now public
Znuny Docker Setup is now publicWe’ve opened the repository for our Docker-based Znuny deployment:Get It Now!What it isA Docker Compose setup built around three containers that share a common base...
View ArticleDisable Error messages via Email
Hello, my OTRS is sendung errors (e.g. SchedulerTaskWorker) via the configured SMTP.How can I disable this behaviour and log only to file?Thank you.Statistics: Posted by tomp — 11 Aug 2026, 14:55 —...
View ArticleSchedulerGenericAgentTaskManager error in system log
Hi,I upgraded znuny from 6.5.18 to 6.5.23 this morning, without problem.My colleague told me there was a missing feature...while searching for a solution, I discovered a lot of error messages in...
View Articlecheck_znuny - Icinga2/Nagios plugin for monitoring Znuny via HealthStatus
We've released check_znuny, an Icinga2/Nagios plugin that monitors a Znuny instance through its HealthStatus GenericInterface webservice.Each run evaluates exactly one aspect of Znuny's health, so...
View ArticleZnuny 7.3.6 and Znuny LTS 6.5.24 Released (Security Update)
We've released Znuny 7.3.6 and Znuny LTS 6.5.24 today. Both include a fix for CVE-2025-25977 (prototype pollution in bundled canvg), plus other improvements and bug fixes.Release notes: -...
View ArticleExport tickets
Hello, I'm looking for a way to export all tickets opened from the same Client ID. I can see them easily with the research but I would like to export in CSV or something like that. In google I saw...
View Article
![Personal Investments • Re: 401k investments [which to choose?]](http://i.imgur.com/wA51OIw.png)
