TICKET::EVENTMODULEPOST###4300-ESCALATIONSTOPEVENTS

Arvo

Have been looking for a way to "reset escalation timer" on adding a NOTE

Don't really want to edit TICKET.PM ... I prefer things to remain "as intended"

My AGENTS are required to add Accounting Time to each article for costing purposes

Came across TICKET::EVENTMODULEPOST###4300-ESCALATIONSTOPEVENTS and an EVENT TYPE called TicketAccountTime

So did this in the aforementioned CONFIG setting .....

TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|ArticleCreate|TicketAccountTime

I think I might have misinterpreted what this "event type" means

Any push in the right direction to achieve my goal of "NOTE ==> Resets Escalation Time" is appreciated

ZNUNY VER 7.x

Statistics: Posted by TimOscarPOS — 14 Jun 2024, 09:46 — Replies 0 — Views 20

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