Reply an article only to the ticket responsible

Hi all.
In some case, I need to reply to the ticket responsible, not to the customer.
Is it possible to add to the toolbar of the article new items, like "Reply to the responsible" and "Reply to the Customer" and "Reply all" ?

Thanks.

Statistics: Posted by rodolfor — 17 Jun 2024, 16:22 — Replies 0 — Views 33

---