Hi all,
I've installed the extension Znuny-QuickClose. I want to hide the QuickClose button in the Ticket view for all users that are not the Ticket Owner. Similar to the default close button.
As I can see, the extension has not a build-in feature for this, so I tried using ACL.
I can hide the button if I use a fixed Agent Name in the Match settings. But I don't find a solution for a variable owner name. Example:
So, has anyone an idea how to achieve my goal?
Kind regards,
Funny
I've installed the extension Znuny-QuickClose. I want to hide the QuickClose button in the Ticket view for all users that are not the Ticket Owner. Similar to the default close button.
As I can see, the extension has not a build-in feature for this, so I tried using ACL.
I can hide the button if I use a fixed Agent Name in the Match settings. But I don't find a solution for a variable owner name. Example:
Code:
---- Comment: '' ConfigChange: PossibleNot: Action: - AgentTicketZnunyQuickClose ConfigMatch: Properties: Ticket: OwnerID: - '[Not]<OTRS_CURRENT_UserID>' Description: '' ID: 2 Name: 1 - Quick Close Allow StopAfterMatch: 1 ValidID: 1Kind regards,
Funny
Statistics: Posted by FunnyDingo — 19 Jun 2024, 10:08 — Replies 0 — Views 22