Hello,
I been trying to move Znuny v 7.0.17 to a different server with a different Linux version. I have tried to different Linux version with about the same results (Alma 9, Stream 9, and Amazon Linux 2023). Here is what I've tried and unsuccessful results.
1-Original server did a backup via the znuny script, running with otrs user under Mariasql
2-New server, installed v 7.0.17 per https://doc.znuny.org/znuny/releases/in ... stall.html, checked modules and installed missing ones, initialized DB via http znuny installer with otrs user and password (same as original server). Test and check its a working with no ticketing data.
3-Drop the database and create a new one without tables so that the restore runs without complaints. Do a restore on the new server with the backup from the original server.
When I login after restore on new server, I get the custom logo @ login and on dashboards. I don't see the open tickets I had and I get a message that the configuration is rebuilding. As it does that I loose the logo (reverts to default one) and loose one que definition, users login do work.
Have no clue. I've done it several times on different versions to see if I get different results, do go step by step, resolve any errors (like missing modules). Not sure where else to look or if I should try anything different. Any help or ideas are appreciated. Thanks!!!
I been trying to move Znuny v 7.0.17 to a different server with a different Linux version. I have tried to different Linux version with about the same results (Alma 9, Stream 9, and Amazon Linux 2023). Here is what I've tried and unsuccessful results.
1-Original server did a backup via the znuny script, running with otrs user under Mariasql
2-New server, installed v 7.0.17 per https://doc.znuny.org/znuny/releases/in ... stall.html, checked modules and installed missing ones, initialized DB via http znuny installer with otrs user and password (same as original server). Test and check its a working with no ticketing data.
3-Drop the database and create a new one without tables so that the restore runs without complaints. Do a restore on the new server with the backup from the original server.
When I login after restore on new server, I get the custom logo @ login and on dashboards. I don't see the open tickets I had and I get a message that the configuration is rebuilding. As it does that I loose the logo (reverts to default one) and loose one que definition, users login do work.
Have no clue. I've done it several times on different versions to see if I get different results, do go step by step, resolve any errors (like missing modules). Not sure where else to look or if I should try anything different. Any help or ideas are appreciated. Thanks!!!
Statistics: Posted by salbanese — 21 May 2024, 18:50 — Replies 1 — Views 15