Dear Team,
Is there any way to make FAQ linking to a ticket mandatory before closing the ticket?
We are here to follow an FAQ-driven approach. So the people must link FAQ to all tickets before closing it. Now it's hard to track.
Urgent requirement, please help.
Thanks in advance
Is there any way to make FAQ linking to a ticket mandatory before closing the ticket?
We are here to follow an FAQ-driven approach. So the people must link FAQ to all tickets before closing it. Now it's hard to track.
Urgent requirement, please help.
Thanks in advance
Statistics: Posted by harift — 21 May 2024, 07:05 — Replies 2 — Views 25