Make FAQ linking mandatory

Dear Team,

Is there any way to make FAQ linking to a ticket mandatory before closing the ticket?
We are here to follow an FAQ-driven approach. So the people must link FAQ to all tickets before closing it. Now it's hard to track.
Urgent requirement, please help.

Thanks in advance

Statistics: Posted by harift — 21 May 2024, 07:05 — Replies 2 — Views 25

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