Hello,
I'm trying to write and enable an invoker that I can use to return tickets in a certain queue, with a certain subject line, and in a certain date range. I've been trying make sense of constructing this by reviewing OTRS's native Ticket::TicketGet invoker and was hoping for advice.
I also don't have the option to add an invoker to my web service that I generated through OTRS's Admin panel. Do I need different permissions to do this? Do I need access to our OTRS instance's file system to manually copy over the invoker?
I'm trying to write and enable an invoker that I can use to return tickets in a certain queue, with a certain subject line, and in a certain date range. I've been trying make sense of constructing this by reviewing OTRS's native Ticket::TicketGet invoker and was hoping for advice.
I also don't have the option to add an invoker to my web service that I generated through OTRS's Admin panel. Do I need different permissions to do this? Do I need access to our OTRS instance's file system to manually copy over the invoker?
Statistics: Posted by ATD39401 — 19 Jul 2024, 21:25 — Replies 13 — Views 342