znuny LTS - display Teams invites
Hi,We have the following problem. If we receive a ticket with a Teams invitation, we can see the meeting ID, the link to join etc., but not the day and time when the meeting starts. Unfortunately, the...
View ArticleStarting a new install - advice on versions
Hey Everyone,I’m looking to deploy Znuny in a new environment and was wondering what versions of Znuny/OS you advise. I’ve already created a VM with the latest version and found it lacking the ITSM...
View ArticleGET request returning all ticket IDs in main queue rather than just a desired...
I'm having some weirdness occur when I run a Python script to grab ticket IDs from a subqueue we've set up in our OTRS instance. Despite specifying the subqueue I want and setting the UseSubQueues...
View Article[SOLVED] getting tickets with a certain queue, subject, and date range
Hello,I'm trying to write and enable an invoker that I can use to return tickets in a certain queue, with a certain subject line, and in a certain date range. I've been trying make sense of...
View Article[SOLVED] Ticket::TicketGet route in my web service not working
Hello everyone! I am developing an automation tool that collects ticket IDs from the Kernel::GenericInterface::Operation::Ticket::TicketSearch interface and performs operations on each ticket. I'm...
View ArticleURL query parameter for Time units (in h,m,s)
Hello there,do someone know if the Znuny Time Accounting "Time units (work units):" is having a URL query parameter to set the value(s) by one or multiple URL query parameters?like:Code:...
View Articles/mime Config questions
Hi,we have one customer that sends s/mime Mails. Because of that those tickets are uncomfortable to view in our current otrs installation.Since we are now moving from otrs to Znuny (6.5.10 LTS running...
View ArticlePort znuny from perl 2 java or other modern language?
Hi Znuny-developers,I am just wondering, if you face the same issues as we. We are having troubles to find younger perl developers. So this is a high indicator of a dying programming language. Also...
View ArticleSync ldap user attributes
Hi all,I'm new here in this forum but haven't found what I'd like to archieve here so far.We're using Znuny 6.0.38. The documentation lacks of information here, I tried to figure out from many...
View ArticleThe browser you are using is outdated message after server reboot
Good morning to everyone,this mornig I had to reboot a server that was out of disk space, after deleting some backup files.When the server came up again it starts to show me the message in the title...
View ArticleOwner change after ticket close
Hi,why system changes ticket owner to root@localhost after ticket is closed?Is there any setting that can prevent this behaviour?ThanksStatistics: Posted by michalv — 05 Aug 2024, 14:41 — Replies 0 —...
View ArticleTicketZoom Button to move and lock (move is working, locking is not)
Hi,i created a new Button in the TicketZoom, which should move a Ticket to a specific Queue and lock it.The Button is available and the move part is working, only the lock part i dont get to work.I...
View ArticleTicketCreate operation returns with a "MissingParameter" error
I'm getting data for ticket A with the Ticket::TicketSearch operation, and I want to make a new ticket B and make its body text the same as ticket A's body text. I'm trying to call...
View ArticleIssue with Ticket Reception and Email Sending in Znuny
Hello,I am experiencing an issue with my Znuny/OTRS setup on a Linux server. Since yesterday morning, we are not receiving any tickets, and there are errors in the system logs.I apologize in advance...
View ArticleSOLVED: Starting a new install - advice on versions
Hey Everyone,I’m looking to deploy Znuny in a new environment and was wondering what versions of Znuny/OS you advise. I’ve already created a VM with the latest version and found it lacking the ITSM...
View ArticleGeneric Agent Custom Module question / problem
Hi,i created a custom Module to execute a Script. This works fine so far.For a test i just used the TicketID as Parameter, which worked.I now wanted to use the Title of the Ticket and for example the...
View Articleznuny 7.1.2 - ITSM addons
will there be updated ITSM packages made available for use with znuny 7.1.2. the current versions are not compatible.Statistics: Posted by rjcotton — 07 Aug 2024, 22:37 — Replies 1 — Views 19
View Articleznuny 6.5.* upgrade debian bullseye to bookworm
Hi,we use znuny 6.5.* on debian 11. Now we want upgrade debian to bookworm. Is it installed on a system where znuny is installed?What kind of problems can we get?Thanks, LutzStatistics: Posted by...
View ArticleTicket Creation - Queue and Service Dependency
Hello,when customer users create a new ticket, they choose a queue and depending on the queue they can choose from a list of services. Where does one define which service is selectable depending on...
View ArticleAttachments
Hi,Using 6.5.10 and have a issue with add more than 1 attachment to a reply or note ?It seems that it will only take the latest added and send even it is showing more before I send.What can be the...
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