extracting existing attachments from znuny
Hi All,Is there any way with which we can download all attachments of all the tickets within a particular queue to some folder that we can download later.And also any way with which we can...
View ArticleMigrate from mySQL (mariaBD) to postgres - how?
Hi all,I intend to migrate from otrs 6.0.18 to znuny 6.5 and thereby also to switch from mariaDB to postgres. I already tried the DB migration with the help of pgloader and noticed that some type...
View ArticleTicketUpdate function invalid parameter
Hello all, I'm running into an issue with updating information on a ticket. I have a Python script that's feeding the following parameters into a POST call with Python's requests library. I have data...
View ArticleZnuny 6.4 Migration from CentOS 7 to Rocky 9
Znuny 6.4CentOS Linux release 7.9.2009MariaDB 5.5.68Perl 5.16.3Hi,We're running Znuny 6.4 on CentOS 7. We're also switching from Trend Micro to Windows Defender. Unfortunately, the CentOS 7 repos have...
View ArticleOAuth RedirectURI
Hello,I am new to znuny and have been playing around with it to see if it fits our needs. I can't seem to get past one critical thing, OAuth with MS 365 email account.I have followed the instructions...
View Articlechange status of closed ticket to open when moved
Hi,when we move a closed Ticket in our old otrs installation from Queue A to Queue B it gets re-opened and unlocked again.In my new Znuny installation, a closed ticket stays closed, even if i move it....
View ArticleAuto Time accounting feature
I found this https://academy.otrs.com/doc/fao/time-a ... anagement/ and I was wondering if that is something that will/can come to Znuny. As this is a new OTRS feature and the code base is now closed...
View ArticleTemplate question
Hi,I have the following problem: I have a transition action, that sends an E-Mail. A template is used for this. I want to add a textblock based on the content of a dynamic field (instead of using...
View ArticleList of tickets
Hi,I have got a queue that contains process tickets. When viewing the list for this queue I want to show a column containing the current process activity. Also I would like to show some dynamic fileds...
View ArticleIssue migrating from 6.5 to 7.0
Hello,I am not that familiar with znuny and we recently setup OTRS 6.5.9. I ran into issues doing the migration and would appreciate some help. When I try to execute the following command, I get the...
View Articlemultiselect dynamic field not being shown in export
Hi, i created a multiselect dynamic field for tickets, and i added it to the csv exports.However, the column of that dynamic field stays empty in the export (csv & excel, doesnt matter). OTRS is...
View Articlemultiselect dynamic field not being shown in export (fixed - user error)
Hi, i created a multiselect dynamic field for tickets, and i added it to the csv exports.However, the column of that dynamic field stays empty in the export (csv & excel, doesnt matter). OTRS is...
View ArticleShow Accounted Time on dashboard
Hi, Is there a way to allow showing the accounted time of tickets on the dashboard for open tickets?Statistics: Posted by finalbeta2 — 22 Aug 2024, 21:40 — Replies 1 — Views 65
View ArticleMaking a dynamic field mandatory on the customer.pl form
Hello,I have a form that contains 2 dynamic fields and I'd like to make dynamic field 2 mandatory if the choice of the first dynamic field is equal to X.Thank you in advance for your...
View ArticleComments to Security Advisories
Dear community,We have preparted some answers to the questions about one or the other security advisory that is not from Znuny at https://www.znuny.org/en/blog/3rd-party ... ugust-2024Statistics:...
View ArticleCoreCacheCleanup Fail
Hello All!I have recently migrated an OTRS 4 install on Ubuntu 16.04 to Znuny 6.5 Lts on Ubuntu 22.04. The move went fairly smoothly, and the ticketing system is running as expected. However, I...
View ArticleNeed Module! - Error when opening the dashboard.
Hi, I recently migrated an OTRS 4 install to Znuny 6.5.10, including upgrading from Ubuntu 16 to 22.04 - was an internal system used by staff.Everything went fairly smoothly, but one error has cropped...
View Article[SOLVED] Template question
Hi,I have the following problem: I have a transition action, that sends an E-Mail. A template is used for this. I want to add a textblock based on the content of a dynamic field (instead of using...
View Article[SOLVED] List of tickets
Hi,I have got a queue that contains process tickets. When viewing the list for this queue I want to show a column containing the current process activity. Also I would like to show some dynamic fileds...
View ArticleProcess Transitions with pending reminder
Hi,I set a pending reminder when a transition to a special activity is fired. I now have a dialog that can change fields to leave this Activity but I also want to have a transition when the pending...
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