System configuration settings are not being saved
hello All,We have replicated a working OTRS instance having version 6.0.24. We are able to connect however, the system configuration settings are not getting saved. They are getting reversed. We have...
View ArticleIntergrating Tactical RMM into Znuny
Hey Everyone,I was wondering if anyone has managed to intergrate tactical RMM into Znuny before so it can share PC information into the Configuration library?Statistics: Posted by nplatt — 17 Sep...
View ArticleTrying to read dynamic field value of a ticket
Hi together,i´m getting the ticketID of the actual created ticket byCode: my ($Self, %Param) = @_;my $TicketID = $Param{Data}->{TicketID};then i get the ticketconfig with:Code: my $DynamicFieldName...
View ArticleNew Agents
Hi I've created some new agents, but they don't appear in the Agent Management screen. I can only find them by searching?ThanksStatistics: Posted by MattRhenus — 20 Sep 2024, 10:41 — Replies 6 — Views...
View ArticleOTRS generating duplicate tickets
HiOTRS 5We need suggestion / expert to resolve the issue.OTRS is generating the duplicate cases, when a email with strange character are received. When we delete or move the email from mail Q, its get...
View ArticleZnuny OAuth2 No Refresh token
Hello,I am having issues getting gmail to connect for fetching mail. I have setup IMAPS with OAuth2 authentication but it does not work and gives me the following error:Code:...
View ArticlePostmaster filters, email with [] in the subject
Hello!I'd like to filter some emails with the subjects like this:Subject1: [Blah blah blah] 00004Subject2: [Blahblah BLAH BLAH] 00001I tried this:( \[Blah blah blah\] 00004 | \[Blahblah BLAH BLAH\]...
View ArticleSolution time update - custom script or other options
Hi,I have a question regarding the Solution time update.As far as I know, Solution time is set by the Queue or SLA settings. This is our standard workflow for Solution times.Now I have a customer...
View ArticleOAuth2 Access/Refresh Token
Hello,I am running Znuny 7.1 on a Debian 12 server.I followed the instructions outlined here: https://doc.znuny.org/znuny/admin/authe ... index.html.When I click the refresh button on the Znuny front...
View ArticleTrouble after update 7.1.2 to 7.1.3
Hello,I update Znuny from 7.1.2 to 7.1.3. System looks OK, everything works, but in System log is many fails.It´s look similar like this one:error Znuny-znuny.Console.pl-Maint::Database::Check-09...
View ArticleStatus nur für Bestimmt Gruppen nutzbar machen
Hallo Zusammen,ich würde gerne einen Status erstellen der nur für eine bestimmte Rolle oder Gruppe sichtbar bzw. Nutzbar ist.Habt ihr eine Idee wie ich das ganze Umsetzten kann ?Vielen Dank für die...
View ArticleUsers.pw encryption.
How are agent passwords in users.pw encrypted?I've found an Customer::AuthModule::DB::CryptType setting but that's evidently only for the customer side of things.Statistics: Posted by kevindebie — 17...
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Can a Customer change Services?
Good evening. Very new to the forum, and have been exploring Znuny since August for a startup that needs a feature-rich ticketing system. Of everything I looked at, I was thoroughly impressed with...
View ArticleTried to disable FetchMail, stuck endless tasks running...
Hi there, folks. Recently I disabled (or attempted to disable) the FetchMail and FetchMailSSL tasks, as my understanding is they're not needed if I'm doing IMAP connections for our postmaster...
View ArticleTrying to get rid of "znuny" path, ended up killing customer.pl but...
Good evening. So, after trying a few different ways to get rid of the znuny path in the URL, I eventually gave up and (I thought) restored everything back to normal. So...ScriptAlias (in Znuny)...
View ArticleJS / make dynamic field mandatory based on selected queue
Hello, I want to add a JS script in the customerticketmessage.tt file so that when a specific queue is selected, the dynamic field changes from not mandatory to mandatory. Can someone help me?Znuny...
View ArticleAnyone out there successful in implementing Fail2Ban against Znuny web portal?
Good afternoon. I'm curious if anyone's had any luck getting Fail2Ban to protect Znuny (v7)... I've found several forum articles on it, but nothing definitive that really indicates success or an...
View ArticleTicketUpdate returning as expected but tickets are not moved to a different...
Hello all! I am writing some Python scripts for our ticket system, and I'm currently writing one to automatically move tickets of a certain age or older from a queue called "ECommunications" to one...
View ArticleZnuny 7.1 OAuth2 The redirect URI
Hello all,I'm hosting Znuny 7.1 through my Raspberry PI 4. I'm trying to connect OAuth2 but I'm failling. Check attachment, you can see that I configured the redirect URI in Azure correctly. When...
View ArticleBad redirection after SSO login
Hello,Znuny 6.5.11 LTS here with Apache Mellon as SSO module (IDP is RedHat SSO/Keycloak).I'm having an issue when a user is not logged and is trying to reach a specific page (let's say...
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