First Response Times
So I notice when I run a report firstresponsetime is blank I understand, based on the documentation, that some of the first response fields are based on escalations which we do not use at all. Is it...
View ArticleCreate a direct link to a tocket using ticket code, not ticketId
Hi all,cuurently, I can make a link to a specific ticket knowing its id with https://URL/otrs/index.pl?Action=AgentT ... ketID=8527I would like to create a link knowing only its number : e.g....
View ArticleProblems with layout after upgrade to 7.0
Hello!After upgrading 6.5.11 to 7.0.19 my dashboard is getting disordered. I've tried many methods of migration, even clean installation of 7.0.19, then attaching DB from 6.5.11, Migrating it with...
View ArticleACL for Action Dialog
Is it possible to use an ACL for an activity dialog where as there is a drop down and depending on what the user selects other fields are visible?main drop down for dynamic field will have 4...
View ArticleAttachments
A continue of viewtopic.php?p=179179#p179179 (Did not get any notify of reply)HttpType = httpsFQDN = "correct domain without https" so znuny.mydomain.tld (where mydomain.tld is replaced with real...
View ArticleTicket Notifications when Ticket is Closed?
Hello, I am using OTRS5 and I have a quick question: I am using the Ticket Notification for Queue Update. This triggers an email on QueueMove. This works fine, except when an agent creates the ticket...
View ArticleOTRS is not creating tickets from some mailboxes
Greetings,We are currently facing difficulties to create tickets using some mailboxes on our OTRS.So far:1. We have checked if all affected mailboxes on our Active Directory were not locked or with a...
View Article[SOLVED] OTRS is not creating tickets from some mailboxes
Greetings,We are currently facing difficulties to create tickets using some mailboxes on our OTRS.So far:1. We have checked if all affected mailboxes on our Active Directory were not locked or with a...
View ArticleLDAP Customer to company mapping
Hello,I have a setup with different "companies" all the members of these customers are member of specific AD groups in one big AD. All the users are in one big baseDN.I want to auto sync the users in...
View ArticleClose ticket timestamp on Customer Portal
Hey Guys,I am bit lost after OTRS 5 to Znuny 7.1 migration. While there was no documentation or any change log i try to setup Znuny manualy step by step to meet mirror settings with "old" OTRS.For now...
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Dashboard backend ORing conditions
Dear developer community,our Znuny content managers go wild with creating dashboards based on the Kernel::Output::HTML::Dashboard::TicketGeneric dashboard backend module. They now are facing the...
View ArticleAuto Respones - envelope sender
Hello,I noticed that auto reposones not use an envelope sender and that I can use the option "SendmailNotificationEnvelopeFrom" to override,But we have several queues (auto responses) with different...
View ArticleMultiple ExO Connections using OAuth2
Hi,we have an Znuny Instance connected to our ExO Server using OAuth 2.0 using the following manual: https://www.znuny.org/en/blog/modern-au ... -microsoftWe want to migrate to a new Tenant. A hard...
View ArticleTransition Action ArticleSend with Attachment
Hello,I have a difficult task. I want to automatically send an E-Mail as transition action. So far so good, this works fine. Now I want to add a file via some dynamic field so I can send this file as...
View ArticleVariables unclear on processes
Hi there,on processes I would like to assign the current user to be the impersonated user for the person.Running on 7.0.15I tried the variables to set it to the transition action's Transition Action...
View ArticleInstallation on Ubuntu 24.04 LTS
Hi,I tried installing Znuny on Ubuntu 24.04 (LTS) using packages from the default repository.Is Znuny intended to work on Ubuntu 24.04? "Ubuntu" is given on https://doc.znuny.org/znuny_lts/release ......
View ArticleCalendar Feature integration with external Cals?
Hi together,just wondering if it is possible to integrate external calenders to Znuny's calendar?E.g. google cal, nextcloud cal and so on.Is there a way for this?happy new year 2025!best...
View ArticleOTRS is not creating tickets from all configured mailboxes
Greetings,We are currently facing difficulties to create tickets using some mailboxes on our OTRS.So far:1. We have checked if all affected mailboxes on our Active Directory were not locked or with a...
View Articleexport / display effective permissions of all agents on all groups
Hello all,My management would like to have a full overview (export, CSV, List, whatever...) of all the effective permissions of all agents on all groups.I can see the effective permissions on groups...
View ArticleDynamic / Custom Fields for Queues?
Hi there,just wondering how and if it is possible to have dynamic fields atop of Queues?E.g. if you want to integrate with other systems, it would be great to have the option to provide some "linking"...
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