Hey Guys,
I am bit lost after OTRS 5 to Znuny 7.1 migration. While there was no documentation or any change log i try to setup Znuny manualy step by step to meet mirror settings with "old" OTRS.
For now i try to put a close ticket timestamp for customer to see but can't figure it out. I would like to also enable customer to search/print and have that close ticket timestamp visible.
Are there some known steps to proccess that?
I count on Your experience.
Piotr
I am bit lost after OTRS 5 to Znuny 7.1 migration. While there was no documentation or any change log i try to setup Znuny manualy step by step to meet mirror settings with "old" OTRS.
For now i try to put a close ticket timestamp for customer to see but can't figure it out. I would like to also enable customer to search/print and have that close ticket timestamp visible.
Are there some known steps to proccess that?
I count on Your experience.
Piotr
Statistics: Posted by assassIn — 03 Dec 2024, 11:28 — Replies 2 — Views 116