Quickclose > permission error
Hi all.The user01 has ticket01 in queue01.The responsible and owner of ticket01 is root.user01 have rw on group belongs queue01.user01 sees the quickclose action in the menu click it but in log I...
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set seconds interval and number of retry when sending mail
My sendmail module is "kernel::system::smtp"The system try to send email each minute.After 2 minutes it try to resend.If it fails it stops.How can I sets the parameters for seconds interval and retry...
View ArticleTicket informations
Hello!I would like to ask for new behavior of Znuny 7.1.3. In older versions, like 6.x on ticket zoom screen we could see ticket metadata on ticket informations widget (right upper side of ticket...
View ArticleOAUTH2 secret in cleartext
Hello, I see that in OAUTH2 configuration the Azure App Secret is readable. Is there a way to obscure it?ThanksStatistics: Posted by stef1983 — 27 Jan 2025, 12:19 — Replies 1 — Views 30
View Articleuse of fulltext index in article_value column with MATCH ... AGAINST
I need to optimize the use of table article_search_indexSniffing full text search for the word "pluto" from web interface I see this filter:Code: where ArticleFulltext.article_value like...
View ArticleUpgrading Znuny from 7.0 to 7.1.3 issues
Having issues with the migration.Code: Executing tasks ... Step 1 of 20: Check required Perl version ... Step 2 of 20: Check required Perl modules ... Step 3 of 20: Check if database has been backed...
View ArticleGet readable processname in transitionAction?
Hi there,is it possible to use the process name and the activity name during a transition action?The tracing into the history is using the unique id of both, which is hard for powerusers to find.It...
View ArticleHelp configuring a tabbed interface with dropdowns to custom templates
Hey All, I was hoping for some configuration guidance. We would like to have the customer front-end with tabs for each department, and then have a drop down under each tab that would lead to the...
View ArticleGenericAgent issue with event trigger TicketCreate
Hi,i configured new GenericAgent that executes my custom module that i previously registered in config.pm.all working find when running GA from admin GUI (manually).Problem is somewhere in this...
View ArticleBug with Process UIs? if validation fails transistion triggered?
Hi there,I am having on Znuny 7.0 the issue that transitions get fired even if the validation on the UI failed.E.g. we have a UI with many fields, to verify by the process using user.If the users now...
View ArticleS/MIME decryption options
Hi, is it possible to use standard Postmaster Filters against SMIME decrypted messages in general?I can see i can search header field X-OTRS-BodyDecrypted in Postmaster Filter and then do something.I...
View ArticleNew EmailTicket: Assign CustomerID manually
Hi,is there a way to assign a ticket created by agents in the agent interface (emailticket) directly to a customer?Reason why I ask: If I assign max.mustermann@mycompany.com as recipient, Max has to...
View ArticleApp password instead of google oauth in znuny/otrs
can we use app password instead of google oauth in znuny/otrs as rules are changing starting march 14, 2025.Though they have mentioned with exception of app password, but what you guys...
View ArticleOAuth2 token for "znuny365" has expired.
HelloI'm tired of constantly having mini problems.Here is the last one:The server is running Debian 12OAuth2 token for "znuny365" has expired.Error requesting token for token config ID 7 with...
View ArticleError with --force-pid Argument in Maint::Ticket::FulltextIndexRebuildWorker
Hello OTRS Community,We are using OTRS version 6.0.40. At regular intervals (every hour, 60 tickets are being created), error tickets are being generated with the following content:Code: Error: found...
View ArticleExternalTicketNumberRecognition and SMIME decryption
Hi,I recently configured SMIME encryption/decryption, everything works as expected, but I found maybe one problem. When I turn on ExternalTicketNumberRecognition (setup is working - paring based on...
View ArticleGenericInterfaceProvider-0 - DebugLog error: Summary: TicketSearch.AuthFail...
Greetings,I would like to get help to solve this error: GenericInterfaceProvider-0 - DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!.Thank you.Best...
View ArticleOAuth and MultiSMTP
HI All,Is there any way to send mail from multiple email addresses within znuny/otrs 6 lts using oauth instead of standard method i.e. password.Statistics: Posted by beingbaban — 18 Feb 2025, 08:39 —...
View ArticleCKEditor configuration
Hi!Im just curious about keyboard shortcuts for CKEditor. Where are they defined. I've found IMHO bug in CKEditor shortcuts configuration, that didn't exist in previous releases of Znuny 7.x. In...
View Article500 Internal Server Error on Customer Page while creating ticket with attachment
Greetings,I am getting the following error when I try to create/open a ticket with an attachment:Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to...
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