ExternalTicketNumberRecognition and SMIME decryption

Hi,

I recently configured SMIME encryption/decryption, everything works as expected, but I found maybe one problem.
When I turn on ExternalTicketNumberRecognition (setup is working - paring based on Subject regex).

Tickets that are incoming encrypted with S/MIME are correctly paired but they are not decryted as they should. Does someone know why?

Body of these tickets looks like this:

• - no text message => see attachment -

• there is attachement smime.p7m - SMIME encrypted message contained

When i turn off ExternalTicketNumberRecognition, messages are decrypted and I can see decrypted text in body.

BR!

Statistics: Posted by Snowmanko — 17 Feb 2025, 15:40 — Replies 0 — Views 70

---