Upgrade OTRS 5 to 6
I'm trying to update an OTRS5 to znuny 6.0.48. When I run the DBUpdate-to-6.pl script I get the following output:Code: Migration started ... Checking requirements ... Requirement check for: Check...
View Articlewrong SLA solution time calculation
Hey guys,It's been a few days since I identified a possible problem in calculating SLA hours.My znuny application is configured with a calendar with working hours from 8AM to 7PM. All SLAs have the...
View ArticleGoogla oauth token administration
I'm trying to configure oauth on znuny 6.4 but facing the issue as attached screenshot. httptype is https. fqdn is correction and endpoint has also been added. on a similar znuny instance, if I add...
View ArticleCreating System Address and Queue via Command Line – Circular Dependency?
I'm trying to create a new system address and queue in Znuny using command line tools, but I’m running into a circular dependency issue.When I try to add a system address, it requires a queue:Code:...
View ArticleGoogle oauth token administration
I'm trying to configure oauth on znuny 6.4 but facing the issue as attached screenshot. httptype is https. fqdn is correction and endpoint has also been added. on a similar znuny instance, if I add...
View ArticleMigration from OTRS Znuny
Hi,We have running OTRS 6.0.4 which we installed from source, therefore it making difficulty to upgrade with the rpm.I installed new server (Znuny 7.1) via rpm and would like to migrate my OTRS data...
View Article"Session invalid" after a few seconds (behind AWS ALB)
Good morning all,I am trying Znuny for the first time and have installed 7.1 on an Ubuntu 24 EC2 instance on AWS. The server is on a private subnet (i.e. not externally routable interface) and access...
View ArticleBroken CSS after migrating to Znuny 7.0.19 from 6.5.8
Greetings, sorry to bother but I have been banging my head around this issue for the past 12 hours without finding a solution; I have a problem very similar to this one:...
View Articlenot sending notifications
Good afternoon OTrs does not send notifications when I take notes or answer tickets, etc. And this is what is in the logs.Can't locate Kernel/Output/HTML/TicketZoom/1-ÐиниÑ.pm in @INC (@INC...
View ArticleMissing Dynamic Field Objects
We got the following error in going from znuny 6.1.2 to 6.2.2 instead of as documented that is 6.2 to 6.3.When we ran reinstall all cmd, we got version mismatch error that is package of 6.2 cant be...
View ArticleLDAP authentication
Hello!My Znuny instance is fully authorized in local AD via LDAP module. We run into two problems: duplicate logins and duplicate email addresses due to GDPR-related retention on AD side. On the Znuny...
View Articleadd series or country code to the ticket number
Hi, I'm using znuny 6.5.9 and I have a quick question.I have agents in different countries in Central America and Mexico, etc., I need to identify the tickets by country, for example:GuatemalaGT +...
View ArticleDynamic statistic error while upgrade
We got the following error in going from znuny 6.1.2 to 6.2.2 instead of as documented that is 6.2 to 6.3.When we ran reinstall all cmd, we got version mismatch error that is package of 6.2 cant be...
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AgentTicket Communication "Channel" not always available
ArvoI have a few CustomerIds that do not always have all the communication / channels available Sometimes it is just email outbound that is not there, sometimes it is phone call outboundFirst thought...
View ArticleCustomer GUI help
hi,using Znuny 7.1. How to add "priority" into customer page, currently having:Ticket number, Title, State and ageI guess it something on: CustomerTicketOverview.tt, but not sure if can do from admin...
View ArticleDoes znunny/otrs support scram-sha-256 digest pg store password ?
Hi,Does znunny/otrs support scram-sha-256 digest pg store password ?I see in release 7.0.18 :Integration of BugfixCustomerUserDBPasswordCryptType to allow different CryptType settings for each...
View ArticleHow to add a ticket type
hi Im new on this software and i would like to know how to add a new ticket type, like incidence, tasks, project etc... I read what was on this page but I didn't understand it very well...
View ArticleCustomer portal registration
Hi Team,I am looking for customers to request a new account from the customer portal and get assigned to the correct Customer ID by using their email domain but I can`t see anything. Is that possible...
View ArticleSearch Issues in OTRS 6.0.15
Hi, We are experiencing an issue with the search feature in OTRS 6.0.15. Currently, the system only allows searching if the entire ticket number is entered exactly. However, if a partial ticket...
View ArticlePhone call inbound/outbound, visible for customer
Good day, I have a config question. When adding notes/sending mails. I have the option in Znuny (6.5.*) to make the item visible (or not) to the customer. I can't figure out if/how I can do this for...
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