Slack Notifications
We are running Znuny 6.4.5 and I'm looking for a way to integrate Slack into the system. I want to set it up so that when tickets are created or updated, a message gets sent to a specific channel my...
View ArticleACL transfers hidden fields to frontend
Hi all,we're using the Customer Frontend for different customer services and forms via ACL.Eg Customer A can use a form that is available via ACL that Customer B can't use.However I noticed that in...
View ArticleWant to configure 2 SMTP for 2 queue
Hi all,I'm using the Znuny 6.5 LTS edition for my company support.Now I have 2 different queues set up for two different cases.Each one has their own mail IDs as well.The mail pulling can be done with...
View ArticleCannot Fetch Email from Sharedmailbox from Office365
Hi All,I am having an issue with fetch email in Inbox of SharedMailbox from Office365. I had followed the instruction to configure App Registration with the permission as belowapi permission.jpgThe...
View ArticleWebservice XSLT data types
Hi,my remote API (called by Znuny) expects correct data types. Eg boolean true can't be sent as "true" but must be sent as true (without "").When I use this XSLT:<?xml version="1.0"...
View ArticleZnuny 7.1 Not Responding To FQDN
Hi, I've recently been looking at Znuny as a potential helpdesk/ticketing system for reporting IT issues within our education estate and as such built a test system to evaluate things. I followed the...
View ArticleJavascript API to access ticket and articles in AgentTicketZoom
Hello Developers,I am trying to integrate some javascript features into znuny, but I am struggeling to deal with the backend data in the frontend.E.g. I would like to access the ticket details and...
View ArticleHelp adding Outlook account to SMTP/IMAP in Znuny – OAuth2 template issue
Hi everyone,I'm trying to add an Outlook email account to the SMTP and IMAP configuration in my Znuny server. When I go to "Add a new OAuth2 token configuration based on the selected template", I only...
View ArticleAzure Entra ID agent authorization or any OpenID
I've made this work, so I thought I'd share it here. If someone want to improve upon it, please do. Authorization is done through OpenID and Azure Entra ID in this case. But it can be used with any...
View ArticleConfiguring Azure Communication services for SMTP
Hi Team,I'm using Znuny 6.5Need help on configuring Azure communication services in SMTP settings.It uses basic auth, like Username and Password.is this still supported ?We use OAuth2.0 for mail...
View ArticleActive Directory via LDAP.
I’m facing a specific issue with the customer interface (customer.pl) in Znuny 7.1.3 running on Debian 12, with integration to Active Directory via LDAP.Environment:Znuny 7.1.3 (manually installed in...
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LDAP CustomerUser Integration works on index.pl but fails on customer.pl in...
Hello everyone,I'm working on integrating Znuny 7.1.6 (installed manually in `/opt/znuny`, running on Debian 12 with Apache 2.4 and mod_perl) with our Active Directory using LDAP.Our environment:-...
View Articlepostmaster filters OR condition
Hi Team,I have the following senario,queue : apple, apple machine, orange, orange machine, berry, berry machine etc.I need to create the following filters.When *@apple.com comes it needs to go to the...
View Articleno Admin rights after new installation
hi,after having done a fresh installation of OTRS on a new VM, I can login as root@localhost.. However, I have no admin right, so I cannot see this "Admin" tab. I am getting this red line, telling me...
View ArticleCall process form on customer.pl site
Hello!I would like to add a menu item on customer.pl site. This menu item should call my process initial form. My menu item configuration looks like this:Zrzut ekranu 2025-04-15 o 12.26.38.pngBut...
View ArticleUpgrade from 6.5.x to 6.5.14
I have searched these forums, the admin guide, the OTRS admin guide. But I'm at a loss of a process to move from 6.5.11 to 6.5.14. I did find the "upgrade to 6.5" page on the znuny admin guide, but...
View ArticleCustomer Survey
Hi,we want to implement a customer survey in our system. I already installed the Survey package and it is working for now. The problem, that I have is that our znuny installation is only accessible...
View ArticleOAuth2 failed on imap ( it stopped working after 1 day)
Hiwe are using znuny 7.1.3Have the following issue using oauth2 for imap on a gmail account:- On znuny we created OAuth2 configuration using Google Mail template and configured the related Postmaster...
View ArticleIssues understanding output filter module well
As of the documentation a better solution would be to output html changes via a output filter.my Issue is, that I cannot follow the documentation. I understood, that there would be added a javascript...
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