Cannot Fetch Email from Sharedmailbox from Office365

Hi All,
I am having an issue with fetch email in Inbox of SharedMailbox from Office365. I had followed the instruction to configure App Registration with the permission as belowThe OAuth2 is working.
For the PostMaster Mail, I tried with both IMAPS and IMAPTLS but no luck.

Here is the result of /opt/znuny/bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug

Thank you for your help.

outlook.office365.com (IMAPTLS)...
IMAPTLS: Connection to outlook.office365.com closed.

Started at Wed Mar 26 16:08:27 2025
Using Mail::IMAPClient version 3.43 on perl 5.038002
Connecting with IO::Socket::IP PeerAddr outlook.office365.com PeerPort 143 Proto tcp Timeout 600 Debug 1
Connected to outlook.office365.com
Read: * OK The Microsoft Exchange IMAP4 service is ready. [TQBXADQAUABSADAANABDAEEAMAAyADkAMgAuAG4AYQBtAHAAcgBkADAANAAuAHAAcgBvAGQALgBvAHUAdABsAG8AbwBrAC4AYwBvAG0A]
Sending: 1 STARTTLS
Sent 12 bytes
Read: 1 OK Begin TLS negotiation now.
Sending: 2 AUTHENTICATE XOAUTH2
Sent 24 bytes
Read: +
Sending: [Redact: Count=2 Showcredentials=OFF]
Sent 3778 bytes
Read: 2 OK AUTHENTICATE completed.
Sending: 3 SELECT Inbox
Sent 16 bytes
Read: 3 BAD User is authenticated but not connected.
ERROR: 3 BAD User is authenticated but not connected. at /usr/share/perl5/Mail/IMAPClient.pm line 1388.
Mail::IMAPClient::__ANON__("3 BAD User is authenticated but not connected.\x{d}\x{a}") called at /usr/share/perl5/Mail/IMAPClient.pm line 1424
Mail::IMAPClient::_get_response(Mail::IMAPClient=HASH(0x5e7b5761ff38), 3, undef) called at /usr/share/perl5/Mail/IMAPClient.pm line 1350
Mail::IMAPClient::_imap_command_do(Mail::IMAPClient=HASH(0x5e7b5761ff38), "SELECT Inbox") called at /usr/share/perl5/Mail/IMAPClient.pm line 1248
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x5e7b5761ff38), "SELECT Inbox") called at /usr/share/perl5/Mail/IMAPClient.pm line 864
Mail::IMAPClient::select(Mail::IMAPClient=HASH(0x5e7b5761ff38), "Inbox") called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("select", "Inbox") called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 331
eval {...} called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 345
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5e7b567c80f0), "Trusted", 0, "Type", "IMAPTLS", "Host", "outlook.office365.com", "CreateTime", ...) called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5e7b567c80f0), "Debug", 1, "********ConfigID", 4, "Password", "********", "Trusted", ...) called at /opt/znuny-7.1.6/Kernel/System/MailAccount.pm line 650
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x5e7b566a0d78), "********ConfigID", 4, "Password", "********", "Trusted", 0, "Type", ...) called at /opt/znuny-7.1.6/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 174
eval {...} called at /opt/znuny-7.1.6/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 163
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x5e7b55df5268)) called at /opt/znuny-7.1.6/Kernel/System/Console/BaseCommand.pm line 461
eval {...} called at /opt/znuny-7.1.6/Kernel/System/Console/BaseCommand.pm line 455
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x5e7b55df5268), "--debug") called at /opt/znuny-7.1.6/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x5e7b55e07b58), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/znuny/bin/otrs.Console.pl line 37
ERROR: 3 BAD User is authenticated but not connected. at /usr/share/perl5/Mail/IMAPClient.pm line 1298.
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x5e7b5761ff38), "SELECT Inbox") called at /usr/share/perl5/Mail/IMAPClient.pm line 864
Mail::IMAPClient::select(Mail::IMAPClient=HASH(0x5e7b5761ff38), "Inbox") called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("select", "Inbox") called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 331
eval {...} called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 345
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5e7b567c80f0), "Trusted", 0, "Type", "IMAPTLS", "Host", "outlook.office365.com", "CreateTime", ...) called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5e7b567c80f0), "Debug", 1, "********ConfigID", 4, "Password", "********", "Trusted", ...) called at /opt/znuny-7.1.6/Kernel/System/MailAccount.pm line 650
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x5e7b566a0d78), "********ConfigID", 4, "Password", "********", "Trusted", 0, "Type", ...) called at /opt/znuny-7.1.6/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 174
eval {...} called at /opt/znuny-7.1.6/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 163
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x5e7b55df5268)) called at /opt/znuny-7.1.6/Kernel/System/Console/BaseCommand.pm line 461
eval {...} called at /opt/znuny-7.1.6/Kernel/System/Console/BaseCommand.pm line 455
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x5e7b55df5268), "--debug") called at /opt/znuny-7.1.6/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x5e7b55e07b58), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/znuny/bin/otrs.Console.pl line 37
ERROR: Znuny-znuny.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.38.2 OS: linux Time: Wed Mar 26 16:08:44 2025

Message: Error while retrieving the messages 'IMAPTLS': Could not select:


Traceback (13088):
Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 347
Module: Kernel::System::MailAccount::IMAP::Fetch Line: 157
Module: Kernel::System::MailAccount::MailAccountFetch Line: 650
Module: (eval) Line: 174
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 163
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: /opt/znuny/bin/otrs.Console.pl Line: 37

Sending: 4 CLOSE
Sent 9 bytes
Read: 4 BAD User is authenticated but not connected.
* BYE Connection closed. 14
ERROR: 4 BAD User is authenticated but not connected. at /usr/share/perl5/Mail/IMAPClient.pm line 1388.
Mail::IMAPClient::__ANON__("4 BAD User is authenticated but not connected.\x{d}\x{a}") called at /usr/share/perl5/Mail/IMAPClient.pm line 1424
Mail::IMAPClient::_get_response(Mail::IMAPClient=HASH(0x5e7b5761ff38), 4, undef) called at /usr/share/perl5/Mail/IMAPClient.pm line 1350
Mail::IMAPClient::_imap_command_do(Mail::IMAPClient=HASH(0x5e7b5761ff38), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 1248
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x5e7b5761ff38), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 2379
Mail::IMAPClient::close(Mail::IMAPClient=HASH(0x5e7b5761ff38)) called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("close") called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 521
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5e7b567c80f0), "Trusted", 0, "Type", "IMAPTLS", "Host", "outlook.office365.com", "CreateTime", ...) called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5e7b567c80f0), "Debug", 1, "********ConfigID", 4, "Password", "********", "Trusted", ...) called at /opt/znuny-7.1.6/Kernel/System/MailAccount.pm line 650
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x5e7b566a0d78), "********ConfigID", 4, "Password", "********", "Trusted", 0, "Type", ...) called at /opt/znuny-7.1.6/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 174
eval {...} called at /opt/znuny-7.1.6/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 163
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x5e7b55df5268)) called at /opt/znuny-7.1.6/Kernel/System/Console/BaseCommand.pm line 461
eval {...} called at /opt/znuny-7.1.6/Kernel/System/Console/BaseCommand.pm line 455
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x5e7b55df5268), "--debug") called at /opt/znuny-7.1.6/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x5e7b55e07b58), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/znuny/bin/otrs.Console.pl line 37
ERROR: * BYE Connection closed. 14 at /usr/share/perl5/Mail/IMAPClient.pm line 1439.
Mail::IMAPClient::_get_response(Mail::IMAPClient=HASH(0x5e7b5761ff38), 4, undef) called at /usr/share/perl5/Mail/IMAPClient.pm line 1350
Mail::IMAPClient::_imap_command_do(Mail::IMAPClient=HASH(0x5e7b5761ff38), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 1248
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x5e7b5761ff38), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 2379
Mail::IMAPClient::close(Mail::IMAPClient=HASH(0x5e7b5761ff38)) called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("close") called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 521
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5e7b567c80f0), "Trusted", 0, "Type", "IMAPTLS", "Host", "outlook.office365.com", "CreateTime", ...) called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5e7b567c80f0), "Debug", 1, "********ConfigID", 4, "Password", "********", "Trusted", ...) called at /opt/znuny-7.1.6/Kernel/System/MailAccount.pm line 650
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x5e7b566a0d78), "********ConfigID", 4, "Password", "********", "Trusted", 0, "Type", ...) called at /opt/znuny-7.1.6/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 174
eval {...} called at /opt/znuny-7.1.6/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 163
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x5e7b55df5268)) called at /opt/znuny-7.1.6/Kernel/System/Console/BaseCommand.pm line 461
eval {...} called at /opt/znuny-7.1.6/Kernel/System/Console/BaseCommand.pm line 455
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x5e7b55df5268), "--debug") called at /opt/znuny-7.1.6/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x5e7b55e07b58), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/znuny/bin/otrs.Console.pl line 37
ERROR: * BYE Connection closed. 14 at /usr/share/perl5/Mail/IMAPClient.pm line 1298.
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x5e7b5761ff38), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 2379
Mail::IMAPClient::close(Mail::IMAPClient=HASH(0x5e7b5761ff38)) called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("close") called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 521
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5e7b567c80f0), "Trusted", 0, "Type", "IMAPTLS", "Host", "outlook.office365.com", "CreateTime", ...) called at /opt/znuny-7.1.6/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5e7b567c80f0), "Debug", 1, "********ConfigID", 4, "Password", "********", "Trusted", ...) called at /opt/znuny-7.1.6/Kernel/System/MailAccount.pm line 650
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x5e7b566a0d78), "********ConfigID", 4, "Password", "********", "Trusted", 0, "Type", ...) called at /opt/znuny-7.1.6/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 174
eval {...} called at /opt/znuny-7.1.6/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 163
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x5e7b55df5268)) called at /opt/znuny-7.1.6/Kernel/System/Console/BaseCommand.pm line 461
eval {...} called at /opt/znuny-7.1.6/Kernel/System/Console/BaseCommand.pm line 455
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x5e7b55df5268), "--debug") called at /opt/znuny-7.1.6/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x5e7b55e07b58), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/znuny/bin/otrs.Console.pl line 37

Statistics: Posted by issupport — 26 Mar 2025, 18:20 — Replies 0 — Views 268

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