Hi Team,
I have the following senario,
queue : apple, apple machine, orange, orange machine, berry, berry machine etc.
I need to create the following filters.
When *@apple.com comes it needs to go to the apple queue but if something comes from machine1@apple.com then it needs to go to apple machine queue. The same idea should apply with the other domain and queues respectively.
I have created the filter so 001 Apple machine and 201 Apple, 002 orange machine and 202 orange. The following works if I only have 1 email going to the machine queue so if I set emails from : machine1@apple.com then everything works but if I need to add machine1, machine2 and switch1@apple.com then all the emails from those goes to apple queue. I can`t seem to find a way to use the OR condition. Could someone advise as I dont want to have to create a unique filter for each email as there would be a few. Thanks for the help in advance.
I have the following senario,
queue : apple, apple machine, orange, orange machine, berry, berry machine etc.
I need to create the following filters.
When *@apple.com comes it needs to go to the apple queue but if something comes from machine1@apple.com then it needs to go to apple machine queue. The same idea should apply with the other domain and queues respectively.
I have created the filter so 001 Apple machine and 201 Apple, 002 orange machine and 202 orange. The following works if I only have 1 email going to the machine queue so if I set emails from : machine1@apple.com then everything works but if I need to add machine1, machine2 and switch1@apple.com then all the emails from those goes to apple queue. I can`t seem to find a way to use the OR condition. Could someone advise as I dont want to have to create a unique filter for each email as there would be a few. Thanks for the help in advance.
Statistics: Posted by rajbps — 13 Apr 2025, 15:52 — Replies 0 — Views 55