Ticket number format change
HI Team,How can I change the ticket number format?Now the ticket number is like Ticket#2025040389000386.I want this to display as Queuename#ticketnumbere.g., Sales#2025040389000386Is this possible...
View Articlewebservice requester error "Can't locate...
Hi, I'm new to using Znuny.Currently, I'm running the LTS version 6.5.14.I'm having an issue with HTTP::REST. It works fine when the web service is configured as a provider (I imported the...
View ArticleHow to create a queue based on user email and display it in 'Queue View' in...
Hi everyone,I'm using Znuny 7.1 and I would like to automatically assign incoming tickets to a queue based on the user's email address.Additionally, I want this queue to appear in the "Queue...
View ArticleImages not shown in mails sent from Znuny
Hi!When a mail that contains images is sent by an agent, the mail body contains a tag likeCode: <img alt="" height="..." width="..."...
View ArticleProblem sending mail in Znuny — error with sender address...
Hello!I am facing a problem in Znuny (version 7.1, OS: Windows).An error constantly appears in the logs:Kernel::System::MailQueue Invalid email address Sender - otrs@yourhost.example.com: invalid...
View ArticleNot all attachments contained when forwarding via email
Hi everyone,I'm on Znuny 7.1.6 (on Debian 12) and when I forward a ticket via email containing two PDF files (each about 300KB) as attachments, only one of these is being forwarded. When the editing...
View ArticleAgentTicketForward formatting broken
Hello all, especially the WYSIWYG E-Mail-Editor Developers,I am having a issue, that the forwarding of a message is corrupting the formatting of the initial e-mail.Before raising an issue in github, I...
View ArticleError loading ConcurrentUsers during daemon start
Dear all,I upgraded from 6.5.14 via 7.0.19 to 7.1.6. I also switched to the znuny user and path instead of otrs. Everything works fine so far. But I always get an error message a few minutes after...
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OAuth2 Multitenant Support and Configuration for Znuny Application
Hi,I wanted to ask if it's possible to configure OAuth2 access for an email account under the domain @prueba2.com using an app that's registered in the Azure tenant of another organization,...
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M365 login for agents and customers
Hi znunyers,has anyone ever set up Znuny to login agents and customers by Entra ID directly?There are customers who don‘t have an Active Directory set up locally, they are working directly with...
View ArticleGeneric agents are running on a different schedule than configured
Greetings,I have some generic agents that are configured the run at a certain time daily as shown in the image:GA-EX1.jpgI have notificed that they are running at a time that is not configured as...
View ArticleLDAP authentication for customer
hi all,i have all up and running but the customer login work only if the microsoft AD user have the mail field compiled.is it possible to log in without having the e-mail field filled in the user AD...
View ArticleError <<< -ERR Server Unavailable. 21
Hello everyone.Since this morning, i cant fetch emails from Office365 acounts with Oauth authentication. I recive this error:Net::POP3::_SSL=GLOB(0x561779b54b78)<<< +OK User successfully...
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How do i change ticket type after it is created?
HiWould it be possible to change both the status and the type of a ticket after it has been created?Thank you. Statistics: Posted by helpmeplease — 30 May 2025, 15:21 — Replies 1 — Views 28
View ArticleMissing control for ticket state change on ticket note page after upgrade to 7.1
Hello Community,I managed to finally migrate my znuny 6.5.2 on CentOS 7 (upgraded from legacy OTRS) to 7.0 to 7.1.19 on Rocky Linux 9, and in the process transitioning from the otrs user to znuny at...
View ArticleIs there a mobile application?
Hello,Is there a mobile application for iOS/Android that can be used with znuny 7.1 for agents on the move/Thank you.Statistics: Posted by zerszenyi — 02 Jun 2025, 09:13 — Replies 1 — Views 40
View ArticlePostmasterFollowUpState doesn't work as expected in Znuny 7.1.7
Hello,I just finished upgrading from Znuny 6.5.2 to 7.1.7.In my old system PostmasterFollowUpState was set to "open" and it worked well: when a follow-up email was received on a closed ticket, Znuny...
View ArticleFrom otrs 6.0.24 to Znuny 6.0.31
Hi everyone,I’m a new user here. I’ve been using OTRS 5.0.16 on Debian 9 for years, but it's time to move to a more up-to-date system. I successfully upgraded to Debian 10 and then to Debian 11 — no...
View ArticleLeave a copy of mail on server?
Hi,I have a setup of Znuny running now to test. I am stuck finding an option to leave the mail on the server when checking for tickets. I am using OAuth2 with M365 as per the blog post setup.I...
View ArticleInbound follow-up email is not added to ticket
Hello community,My old OTRS 6.5.2 system on CentOS 7 used to add inbound emails with the text Ticket#1234 to the ticket identified in the subject.I migrated to Znuny 7.1 on a new Rocky Linux 9.5...
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