Hi, I'm new to using Znuny.
Currently, I'm running the LTS version 6.5.14.
I'm having an issue with HTTP::REST. It works fine when the web service is configured as a provider (I imported the GenericTicketConnectorREST as an example), but it doesn't work when the web service is set up as a requester.
I followed the guide from:
https://doc.znuny.org/znuny_lts/admin/w ... index.html
Here are the error logs:The installation is still fresh. I also checked that all modules are installed correctly using the otrs/bin/otrs.CheckModules.pl --all command.
Here is the YML file:The attached image shows the external REST API that I want to use
Any help would be greatly appreciated
Thanks!
Currently, I'm running the LTS version 6.5.14.
I'm having an issue with HTTP::REST. It works fine when the web service is configured as a provider (I imported the GenericTicketConnectorREST as an example), but it doesn't work when the web service is set up as a requester.
I followed the guide from:
https://doc.znuny.org/znuny_lts/admin/w ... index.html
Here are the error logs:
Code:
DebugLog error: Summary: TransportObject could not be initialized Data : $VAR1 = { 'ErrorMessage' => 'Backend Kernel::GenericInterface::Transport:: not found.', 'Success' => 0};.Code:
DebugLog error: Summary: Backend Kernel::GenericInterface::Transport:: not found. Data : No data provided.Code:
Can't locate Kernel/GenericInterface/Transport/.pm in @INC (you may need to install the Kernel::GenericInterface::Transport:: module) (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.34.0 /usr/local/share/perl/5.34.0 /usr/lib/x86_64-linux-gnu/perl5/5.34 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.34 /usr/share/perl/5.34 /usr/local/lib/site_perl /etc/apache2) at /opt/otrs/Kernel/System/Main.pm line 86.Here is the YML file:
Code:
---Debugger: DebugThreshold: debug TestMode: '0'Description: ''FrameworkVersion: 6.5.14Provider: Transport: Type: ''RemoteSystem: ''Requester: Invoker: GetItems: Description: '' GetAllArticleAttachments: ~ Type: Generic::Tunnel Transport: Config: AdditionalHeaders: ~ ContentType: JSON DefaultCommand: GET Host: http://localhost:3000 InvokerControllerMapping: GetItems: Command: GET Controller: /api/items SSLNoHostnameVerification: '0' Timeout: '120' Type: HTTP::RESTAny help would be greatly appreciated
Thanks!
Statistics: Posted by sfardiya — 25 Apr 2025, 12:38 — Replies 0 — Views 22
