Hi,
is there a way to assign a ticket created by agents in the agent interface (emailticket) directly to a customer?
Reason why I ask: If I assign max.mustermann@mycompany.com as recipient, Max has to be a registered customer user and assigned to the Customer MyCompany. But employees from MyCompany don't always sign up as customer users. So I can't select services that are limited to certain customers by ACL for example.
Workaround: I created a GENERIC customer user for each customer that will be part of such tickets. But is the a better way to do this?
Thanks!
is there a way to assign a ticket created by agents in the agent interface (emailticket) directly to a customer?
Reason why I ask: If I assign max.mustermann@mycompany.com as recipient, Max has to be a registered customer user and assigned to the Customer MyCompany. But employees from MyCompany don't always sign up as customer users. So I can't select services that are limited to certain customers by ACL for example.
Workaround: I created a GENERIC customer user for each customer that will be part of such tickets. But is the a better way to do this?
Thanks!
Statistics: Posted by dscfrnt — 11 Feb 2025, 18:15 — Replies 0 — Views 196