Hi,
i configured new GenericAgent that executes my custom module that i previously registered in config.pm.
all working find when running GA from admin GUI (manually).
Problem is somewhere in this GenericAgent - its configured for Event Based execution with CreateTicket trigger.
On newly arrived ticket(via mail) I can see it has been triggered after:after that:But nothing happens, it never executes. When i run this GA manually - otrs successfully selects that ticket and I can run GA via "Run job button".
Then i can see in logs:I tried everything, can you please give me advice whats the problem?
It seems the OTRS is never really processes GA jobs on event TicketCreate.
BR!
i configured new GenericAgent that executes my custom module that i previously registered in config.pm.
all working find when running GA from admin GUI (manually).
Problem is somewhere in this GenericAgent - its configured for Event Based execution with CreateTicket trigger.
On newly arrived ticket(via mail) I can see it has been triggered after:
Code:
[Info][Kernel::System::Ticket::TicketCreate] New Ticket [28749628/test11] created (TicketID=649748,Queue=TEST,Priority=3 normal,State=new)Code:
[Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'CRM - TEST' from db.Then i can see in logs:
Code:
[Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'CRM - TEST' from db.[Notice][Kernel::System::GenericAgent::_JobRunTicket] Use module (Kernel::System::GenericAgent::WriteToFile) for Ticket (28242642/642763).It seems the OTRS is never really processes GA jobs on event TicketCreate.
BR!
Statistics: Posted by Snowmanko — 30 Jan 2025, 19:48 — Replies 1 — Views 47