Greetings,
We are currently facing difficulties to create tickets using some mailboxes on our OTRS.
So far:
1. We have checked if all affected mailboxes on our Active Directory were not locked or with a expired password;
2. We logged on our webmail with all affected mailboxes credentials;
3. We did reset all passwords for the affected accounts on OTRS(AdminMailAccount);
4. On the communication logs we still get the error for the affected accounts as shown bellow:5. On the system logs were are getting these two types of messages:
Can someone help me diagnose and solve this problem?
Best Regards
We are currently facing difficulties to create tickets using some mailboxes on our OTRS.
So far:
1. We have checked if all affected mailboxes on our Active Directory were not locked or with a expired password;
2. We logged on our webmail with all affected mailboxes credentials;
3. We did reset all passwords for the affected accounts on OTRS(AdminMailAccount);
4. On the communication logs we still get the error for the affected accounts as shown bellow:5. On the system logs were are getting these two types of messages:
Can someone help me diagnose and solve this problem?
Best Regards
Statistics: Posted by iclaude — 27 Nov 2024, 16:47 — Replies 3 — Views 98