Create a direct link to a tocket using ticket code, not ticketId

Hi all,
cuurently, I can make a link to a specific ticket knowing its id with https://URL/otrs/index.pl?Action=AgentT ... ketID=8527

I would like to create a link knowing only its number : e.g. Ticket#2022052585000039, like https://URL/otrs/index.pl?Action=AgentT ... 2585000039

Is there a way in znuny to do that?

Thank you for your help

Gérald

Statistics: Posted by gsalin — 15 Nov 2024, 09:17 — Replies 1 — Views 94

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