Hello all! I am writing some Python scripts for our ticket system, and I'm currently writing one to automatically move tickets of a certain age or older from a queue called "ECommunications" to one called "Misc" without changing any other properties of the ticket. Below is the config file for the web service I'm using.
I'm able to grab ticket IDs and extract the data from the tickets that I need to determine which ones to move just fine. I'm trying to call my TicketUpdate operation as shown below.
I'm not seeing any errors return from the TicketUpdate call, but when I check the ticket system the things I wanted moved to "Misc" are still in the "ECommunications" queue. Any advice on what I may be doing wrong?
I'm able to grab ticket IDs and extract the data from the tickets that I need to determine which ones to move just fine. I'm trying to call my TicketUpdate operation as shown below.
Code:
reqHeaders = {'Accept': 'application/json', 'charset': 'UTF-8', 'Content-Type': 'application/json'}OTRShost = [ADDRESS FOR TICKET SYSTEM]webservice = '[ADDRESS FOR TICKET SYSTEM]/otrs/nph-genericinterface.pl/Webservice/MoveFailedFaxes'urlForAPI = webservice + '/TicketUpdate?'params = {'UserLogin': OTRSLogin,'Password': OTRSPassword,'TicketID': ticketID,'Ticket': {'Title': ticketTitle,'Queue': 'Misc','State': 'open','PriorityID': 3}}response = rpost(url=urlForAPI, params=params, headers=reqHeaders)Statistics: Posted by ATD39401 — 30 Oct 2024, 22:58 — Replies 0 — Views 43