Hi together,
i´m getting the ticketID of the actual created ticket bythen i get the ticketconfig with:
then i want to get the dynamicfield value by:
but $DynamicFieldValue is empty. If i hardcode the ID it works, like:does anyone have a clue what i´m doing wrong?
i checked the value of $TickedID before and after and it´s correct.
thank you very much for your help
Philipp
i´m getting the ticketID of the actual created ticket by
Code:
my ($Self, %Param) = @_;my $TicketID = $Param{Data}->{TicketID};Code:
my $DynamicFieldName = 'test';my $DynamicFieldConfig1 = $Self->{DynamicFieldObject}->DynamicFieldGet( Name => $DynamicFieldName, ); Code:
my $DynamicFieldValue = $Self->{BackendObject}->ValueGet( DynamicFieldConfig => $DynamicFieldConfig1, ObjectID => $TicketID, ); Code:
my $DynamicFieldValue = $Self->{BackendObject}->ValueGet( DynamicFieldConfig => $DynamicFieldConfig1, ObjectID => 123, );i checked the value of $TickedID before and after and it´s correct.
thank you very much for your help
Philipp
Statistics: Posted by Philippdergro — 19 Sep 2024, 14:59 — Replies 1 — Views 99