Hi, i created a multiselect dynamic field for tickets, and i added it to the csv exports.
However, the column of that dynamic field stays empty in the export (csv & excel, doesnt matter).
OTRS is version 5, if that plays a role.
Is this a "feature" or a bug and can it be circumvented somehow?
Thanks!
Edit: I added the dynamic field to the wrong config item. Instead of Ticket::Frontend::AgentTicketSearch###SearchCSVDynamicField i added it to Ticket::Frontend::AgentTicketSearch###SearchCSVData.
Sorry for the noise, and may this ticket serve as a reminder of the fact that often times the problem exisits between keyboard and chair.
However, the column of that dynamic field stays empty in the export (csv & excel, doesnt matter).
OTRS is version 5, if that plays a role.
Is this a "feature" or a bug and can it be circumvented somehow?
Thanks!
Edit: I added the dynamic field to the wrong config item. Instead of Ticket::Frontend::AgentTicketSearch###SearchCSVDynamicField i added it to Ticket::Frontend::AgentTicketSearch###SearchCSVData.
Sorry for the noise, and may this ticket serve as a reminder of the fact that often times the problem exisits between keyboard and chair.
Statistics: Posted by PhyrePhoX — 22 Aug 2024, 12:50 — Replies 0 — Views 146