Hello All!
I have recently migrated an OTRS 4 install on Ubuntu 16.04 to Znuny 6.5 Lts on Ubuntu 22.04.
The move went fairly smoothly, and the ticketing system is running as expected. However, I noticed when looking at the Maint::Daemon::Summary the CoreCacheCleanup was failing.
I have tried to implement solutions found on this forum, unfortunately the error persists.
I was seeing an error before, unsure if related though "Error: Active indexing process already running! Skipping..." which I fixed by running:
Now get "no indexing needed" - Done.
Done with no errors
All settings valid
Done with no errors
All permissions updated
In the System Log (index.pl?Action=AdminLog) and apache error log there is the following error which repeats fairly regularly.
While writing this post I looked into that a little more with help from viewtopic.php?t=42499 and installed Znuny-Search and Znuny-SearchFrontend. Which highlighted I didn't have Proc::Find or Search::Elasticsearch installed for Perl (cpanm Proc::Find, cpanm Search::Elasticsearch). Unfortunately, this didn't resolve the issue!
Any direction would be greatly appreciated.
I have recently migrated an OTRS 4 install on Ubuntu 16.04 to Znuny 6.5 Lts on Ubuntu 22.04.
The move went fairly smoothly, and the ticketing system is running as expected. However, I noticed when looking at the Maint::Daemon::Summary the CoreCacheCleanup was failing.
Code:
Gathering summary for all daemons... System configuration sync: Daemon is active. Tasks to be executed in future: There are currently no tasks to be executed in future. Recurrent cron tasks: +---------------------------------+---------------------+-------------+----------------+---------------------+ | Name | Last Execution | Last Status | Last Duration | Next Execution | +---------------------------------+---------------------+-------------+----------------+---------------------+ | ArticleSearchIndexRebuild | 2024-08-30 08:23:00 | Success | < 1 Second | 2024-08-30 08:25:00 | | CalendarTicketCreate | 2024-08-30 08:22:00 | Success | 1.0 Second(s) | 2024-08-30 08:26:00 | | CalendarTicketCreateCleanup | 2024-08-30 03:00:00 | Success | 1.0 Second(s) | 2024-08-31 03:00:00 | | CommunicationLogDelete | 2024-08-30 04:00:00 | Success | 1.0 Second(s) | 2024-08-31 04:00:00 | | ConfigurationDeploymentCleanup | 2024-08-25 01:40:00 | Success | 2.0 Second(s) | 2024-09-01 01:40:00 | | CoreCacheCleanup | 2024-08-25 01:20:00 | Fail | 34.0 Second(s) | 2024-09-01 01:20:00 | | EscalationCheck | 2024-08-30 08:20:00 | Success | 1.0 Second(s) | 2024-08-30 08:25:00 | | GenerateDashboardStats | 2024-08-30 08:05:00 | Success | 3.0 Second(s) | 2024-08-30 09:05:00 | | GenericInterfaceDebugLogCleanup | 2024-08-30 04:02:00 | Success | < 1 Second | 2024-08-31 04:02:00 | | ITSMChangesCheck | 2024-08-30 08:20:00 | Success | 1.0 Second(s) | 2024-08-30 08:30:00 | | LoaderCacheDelete | 2024-08-25 01:30:00 | Success | < 1 Second | 2024-09-01 01:30:00 | | MailAccountFetch | 2024-08-30 08:20:00 | Success | 2.0 Second(s) | 2024-08-30 08:30:00 | | MailQueueSend | 2024-08-30 08:23:00 | Success | < 1 Second | 2024-08-30 08:25:00 | | RebuildEscalationIndex | 2024-08-30 08:20:00 | Success | < 1 Second | 2024-08-30 08:28:00 | | RenewCustomerSMIMECertificates | 2024-08-30 03:02:00 | Success | < 1 Second | 2024-08-31 03:02:00 | | SessionDeleteExpired | 2024-08-30 07:55:00 | Success | < 1 Second | 2024-08-30 09:55:00 | | SpoolMailsReprocess | 2024-08-30 01:10:00 | Success | < 1 Second | 2024-08-31 01:10:00 | | SupportDataCollectAsynchronous | 2024-08-30 08:01:00 | Success | < 1 Second | 2024-08-30 09:01:00 | | TicketAcceleratorRebuild | 2024-08-30 02:01:00 | Success | < 1 Second | 2024-08-31 02:01:00 | | TicketDraftDeleteExpired | 2024-08-30 07:55:00 | Success | < 1 Second | 2024-08-30 08:55:00 | | TicketNumberCounterCleanup | 2024-08-30 08:20:00 | Success | < 1 Second | 2024-08-30 08:30:00 | | TicketPendingCheck | 2024-08-30 07:45:00 | Success | < 1 Second | 2024-08-30 09:45:00 | | TicketUnlockTimeout | 2024-08-30 07:35:00 | Success | < 1 Second | 2024-08-30 08:35:00 | | WebUploadCacheCleanup | 2024-08-30 07:46:00 | Success | < 1 Second | 2024-08-30 08:46:00 | | ReindexSMIMECertificates | 2024-08-30 03:02:00 | Success | < 1 Second | 2024-08-31 03:02:00 | +---------------------------------+---------------------+-------------+----------------+---------------------+ Recurrent generic agent tasks: +---------------------------------------------------+---------------------+-------------+---------------+---------------------+ | Name | Last Execution | Last Status | Last Duration | Next Execution | +---------------------------------------------------+---------------------+-------------+---------------+---------------------+ | Archive tickets | 2024-08-30 02:00:00 | Success | 5.2 Minute(s) | 2024-08-31 02:00:00 | | Close stock tickets | 2024-08-30 01:00:00 | Success | < 1 Second | 2024-08-31 01:00:00 | | Delete tickets from the Junk queue after 2 months | 2024-08-30 01:00:00 | Success | < 1 Second | 2024-08-31 01:00:00 | +---------------------------------------------------+---------------------+-------------+---------------+---------------------+ Unhandled Worker Tasks: There are currently no tasks waiting to be executed. Handled Worker Tasks: There are currently no tasks being executed.I was seeing an error before, unsure if related though "Error: Active indexing process already running! Skipping..." which I fixed by running:
Code:
su -c "/opt/otrs/bin/otrs.Console.pl Maint::Ticket::FulltextIndexRebuildWorker --children 1 --limit 1 --force-pid" -s /bin/bash otrsCode:
su -c "/opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild --cleanup" -s /bin/bash otrs Code:
su -c "/opt/otrs/bin/otrs.Console.pl Admin::Config::ListInvalid" -s /bin/bash otrsCode:
su -c "/opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheCleanup" -s /bin/bash otrsCode:
/opt/otrs/bin/otrs.SetPermissions.plIn the System Log (index.pl?Action=AdminLog) and apache error log there is the following error which repeats fairly regularly.
Code:
ERROR: OTRS-CGI-10 Perl: 5.34.0 OS: linux Time: Fri Aug 30 07:35:40 2024 Message: Need module! RemoteAddress: 10.0.30.55 RequestURI: /otrs/index.pl?Action=AgentDashboard Traceback (678182): Module: Kernel::System::Main::Require Line: 77 Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 910 Module: Kernel::Modules::AgentDashboardCommon::Run Line: 629 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 39 Module: (eval) (v1.99) Line: 207 Module: ModPerl::RegistryCooker::run (v1.99) Line: 207 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173 Module: ModPerl::Registry::handler (v1.99) Line: 32Any direction would be greatly appreciated.
Statistics: Posted by HelpdeskMan — 30 Aug 2024, 10:11 — Replies 1 — Views 135