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Need Module! - Error when opening the dashboard.

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Hi,

I recently migrated an OTRS 4 install to Znuny 6.5.10, including upgrading from Ubuntu 16 to 22.04 - was an internal system used by staff.

Everything went fairly smoothly, but one error has cropped up and I can't for the life of me figure it out.

When you go to "dashboard" the page loads fine, no errors are shown on the page or in the Dev console (F12). However, the apache log records the following:

Code:

ERROR: OTRS-CGI-10 Perl: 5.34.0 OS: linux Time: Mon Sep 2 09:09:46 2024 Message: Need module! RemoteAddress: 192.168.0.2 RequestURI: /otrs/index.pl?Action=AgentDashboard Traceback (1880345):   Module: Kernel::System::Main::Require Line: 77   Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 910   Module: Kernel::Modules::AgentDashboardCommon::Run Line: 629   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 39   Module: (eval) (v1.99) Line: 207   Module: ModPerl::RegistryCooker::run (v1.99) Line: 207   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173   Module: ModPerl::Registry::handler (v1.99) Line: 32ERROR: OTRS-CGI-10 Perl: 5.34.0 OS: linux Time: Mon Sep 2 09:09:46 2024 Message: Need module! RemoteAddress: 192.168.0.2 RequestURI: /otrs/index.pl?Action=AgentDashboard Traceback (1880345):   Module: Kernel::System::Main::Require Line: 77   Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 910   Module: Kernel::Modules::AgentDashboardCommon::Run Line: 629   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 39   Module: (eval) (v1.99) Line: 207   Module: ModPerl::RegistryCooker::run (v1.99) Line: 207   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173   Module: ModPerl::Registry::handler (v1.99) Line: 32
It doesn't appear to affect the operation of the ticketing system, I'd like to resolve it to prevent the log file getting needlessly filled up - and it could be impacting performance overall?

Daemon Summary

Code:

su -c "/opt/otrs/bin/otrs.Console.pl Maint::Daemon::Summary" -s /bin/bash otrs

Code:

Gathering summary for all daemons...  System configuration sync:    Daemon is active.  Tasks to be executed in future:    There are currently no tasks to be executed in future.  Recurrent cron tasks:  +---------------------------------+---------------------+-------------+---------------+---------------------+  | Name                            | Last Execution      | Last Status | Last Duration | Next Execution      |  +---------------------------------+---------------------+-------------+---------------+---------------------+  | ArticleSearchIndexRebuild       | 2024-09-02 09:14:00 | Success     | < 1 Second    | 2024-09-02 09:15:00 |  | CalendarTicketCreate            | 2024-09-02 09:14:00 | Success     | < 1 Second    | 2024-09-02 09:16:00 |  | CalendarTicketCreateCleanup     | 2024-09-02 03:00:00 | Success     | < 1 Second    | 2024-09-03 03:00:00 |  | CommunicationLogDelete          | 2024-09-02 04:00:00 | Success     | < 1 Second    | 2024-09-03 04:00:00 |  | ConfigurationDeploymentCleanup  | 2024-09-01 01:40:00 | Success     | 3.0 Second(s) | 2024-09-08 01:40:00 |  | CoreCacheCleanup                | 2024-09-01 01:20:00 | Success     | 8.2 Minute(s) | 2024-09-08 01:20:00 |  | EscalationCheck                 | 2024-09-02 09:10:00 | Success     | 1.0 Second(s) | 2024-09-02 09:15:00 |  | GenerateDashboardStats          | 2024-09-02 09:05:00 | Success     | 3.0 Second(s) | 2024-09-02 10:05:00 |  | GenericInterfaceDebugLogCleanup | 2024-09-02 04:02:00 | Success     | < 1 Second    | 2024-09-03 04:02:00 |  | ITSMChangesCheck                | 2024-09-02 09:10:00 | Success     | 1.0 Second(s) | 2024-09-02 09:20:00 |  | LoaderCacheDelete               | 2024-09-01 01:30:00 | Success     | 1.0 Second(s) | 2024-09-08 01:30:00 |  | MailAccountFetch                | 2024-09-02 09:10:00 | Success     | 8.0 Second(s) | 2024-09-02 09:20:00 |  | MailQueueSend                   | 2024-09-02 09:14:00 | Success     | < 1 Second    | 2024-09-02 09:15:00 |  | RebuildEscalationIndex          | 2024-09-02 09:12:00 | Success     | < 1 Second    | 2024-09-02 09:16:00 |  | RenewCustomerSMIMECertificates  | 2024-09-02 03:02:00 | Success     | < 1 Second    | 2024-09-03 03:02:00 |  | SessionDeleteExpired            | 2024-09-02 07:55:00 | Success     | < 1 Second    | 2024-09-02 09:55:00 |  | SpoolMailsReprocess             | 2024-09-02 01:10:00 | Success     | 1.0 Second(s) | 2024-09-03 01:10:00 |  | SupportDataCollectAsynchronous  | 2024-09-02 09:01:00 | Success     | < 1 Second    | 2024-09-02 10:01:00 |  | TicketAcceleratorRebuild        | 2024-09-02 02:01:00 | Success     | < 1 Second    | 2024-09-03 02:01:00 |  | TicketDraftDeleteExpired        | 2024-09-02 08:55:00 | Success     | < 1 Second    | 2024-09-02 09:55:00 |  | TicketNumberCounterCleanup      | 2024-09-02 09:10:00 | Success     | 1.0 Second(s) | 2024-09-02 09:20:00 |  | TicketPendingCheck              | 2024-09-02 07:45:00 | Success     | 1.0 Second(s) | 2024-09-02 09:45:00 |  | TicketUnlockTimeout             | 2024-09-02 08:35:00 | Success     | < 1 Second    | 2024-09-02 09:35:00 |  | WebUploadCacheCleanup           | 2024-09-02 08:46:00 | Success     | < 1 Second    | 2024-09-02 09:46:00 |  | ReindexSMIMECertificates        | 2024-09-02 03:02:00 | Success     | < 1 Second    | 2024-09-03 03:02:00 |  +---------------------------------+---------------------+-------------+---------------+---------------------+  Recurrent generic agent tasks:  +---------------------------------------------------+---------------------+-------------+---------------+---------------------+  | Name                                              | Last Execution      | Last Status | Last Duration | Next Execution      |  +---------------------------------------------------+---------------------+-------------+---------------+---------------------+  | Archive tickets                                   | 2024-09-02 02:00:00 | Success     | 3.0 Second(s) | 2024-09-03 02:00:00 |  | Close stock tickets                               | 2024-09-02 01:00:00 | Success     | < 1 Second    | 2024-09-03 01:00:00 |  | Delete tickets from the Junk queue after 2 months | 2024-09-02 01:00:00 | Success     | < 1 Second    | 2024-09-03 01:00:00 |  +---------------------------------------------------+---------------------+-------------+---------------+---------------------+  Unhandled Worker Tasks:    There are currently no tasks waiting to be executed.  Handled Worker Tasks:    There are currently no tasks being executed.Done.
Upgrade Packages

Code:

su -c "bin/otrs.Console.pl Admin::Package::UpgradeAll" -s /bin/bash otrs

Code:

Fetching online repositories...  Freebie Features... Done  Znuny Open Source Add-ons... Done  Znuny::ITSM... Done  Znuny::ITSM Bundle... DoneUpgrading installed packages...  All installed packages are already at their latest versions.Done.
Checking Modules

Code:

/opt/otrs/bin/otrs.CheckModules.pl --all

Code:

o Apache::DBI......................ok (v1.12)  o Apache2::Reload..................ok (v0.13)  o Archive::Tar.....................ok (v2.38)  o Archive::Zip.....................ok (v1.68)  o Authen::SASL.....................ok (v2.16)  o CPAN::Audit......................ok (v0.15)  o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)  o Crypt::JWT.......................ok (v0.035)  o Crypt::OpenSSL::X509.............ok (v2.0.1)  o CSS::Minifier::XS................ok (v0.13)  o Data::UUID.......................ok (v1.0602)  o Date::Format.....................ok (v2.24)  o DateTime.........................ok (v1.55)    o DateTime::TimeZone.............ok (v2.51)  o DBI..............................ok (v1.643)  o DBD::mysql.......................ok (v4.050)  o DBD::ODBC........................Not installed! To install, you can use: 'apt-get install -y libdbd-odbc-perl'. (optional - Required to connect to a MS-SQL database.)  o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)  o DBD::Pg..........................Not installed! To install, you can use: 'apt-get install -y libdbd-pg-perl'. (optional - Required to connect to a PostgreSQL database.)  o Digest::SHA......................ok (v6.02)  o Encode::HanExtra.................ok (v0.23)  o Excel::Writer::XLSX..............ok (v0.95)  o Hash::Merge......................ok (v0.302)  o iCal::Parser.....................ok (v1.21)  o IO::Socket::SSL..................ok (v2.074)  o JavaScript::Minifier::XS.........ok (v0.15)  o Jq...............................ok (v0.01)  o JSON::XS.........................ok (v4.03)  o List::Util::XS...................ok (v1.55)  o LWP::UserAgent...................ok (v6.53)  o Mail::IMAPClient.................ok (v3.43)    o IO::Socket::SSL................ok (v2.074)    o Authen::NTLM...................ok (v1.09)  o ModPerl::Util....................ok (v2.000012)  o Moo..............................ok (v2.005004)  o Net::DNS.........................ok (v1.33)  o Net::LDAP........................ok (v0.68)  o Net::LDAP::Constant..............ok (v0.24)  o Net::SMTP........................ok (v3.13)  o Spreadsheet::XLSX................ok (v0.17)  o Template.........................ok (v2.27)  o Template::Stash::XS..............ok (undef)  o Text::Diff::FormattedHTML........ok (v0.08)  o Text::CSV_XS.....................ok (v1.47)  o Time::HiRes......................ok (v1.9767)  o Time::Piece......................ok (v1.3401)  o XML::LibXML......................ok (v2.0134)  o XML::LibXSLT.....................ok (v1.99)  o XML::Parser......................ok (v2.46)  o YAML::XS.........................ok (v0.83)Bundled modules:  o Algorithm::Diff..................ok (v1.1903)  o Apache::DBI......................ok (v1.12)  o CGI..............................ok (v4.36)  o CSS::Minifier....................ok (v0.01)  o Class::Inspector.................ok (v1.31)  o Crypt::PasswdMD5.................ok (v1.40)  o Crypt::Random::Source............ok (v0.14)  o Email::Valid.....................ok (v1.202)  o Encode::Locale...................ok (v1.05)  o Exporter::Tiny...................ok (v1.002001)  o IO::Interactive..................ok (v1.022)  o JSON.............................ok (v2.94)  o JSON::PP.........................ok (v2.27203)  o JavaScript::Minifier.............ok (v1.15)  o LWP..............................ok (v6.53)  o Linux::Distribution..............ok (v0.23)  o Locale::Codes....................ok (v3.52)  o MIME::Tools......................ok (v5.509)  o Mail::Address....................ok (v2.18)  o Mail::Internet...................ok (v2.18)  o Math::Random::ISAAC..............ok (v1.004)  o Math::Random::Secure.............ok (v0.080001)  o Module::Find.....................ok (v0.15)  o Module::Refresh..................ok (v0.17)  o Moo..............................ok (v2.005004)  o Mozilla::CA......................ok (v20211001)  o Net::HTTP........................ok (v6.17)  o Net::IMAP::Simple................ok (v1.2209)  o Net::SSLGlue.....................ok (v1.058)  o PDF::API2........................ok (v2.033)  o SOAP::Lite.......................ok (v1.20)  o Sisimai..........................ok (vv4.25.16)  o Sys::Hostname::Long..............ok (v1.5)  o Text::CSV........................ok (v1.95)  o Text::Diff.......................ok (v1.44)  o Types::TypeTiny..................ok (v1.010000)  o URI..............................ok (v1.71)  o YAML.............................ok (v1.23)  o namespace::clean.................ok (v0.27)  o parent...........................ok (v0.236)
List Invalid Settings

Code:

su -c "bin/otrs.Console.pl Admin::Config::ListInvalid" -s /bin/bash otrs

Code:

All settings are valid.
System Cleanup

Code:

su -c "bin/otrs.Console.pl Maint::Config::Rebuild --cleanup" -s /bin/bash otrs

Code:

Rebuilding the system configuration...Done.
Export Config

Code:

---Modified:  AgentLoginLogo:    ChangeBy: 30    ChangeTime: 2024-08-22 20:49:55    CreateBy: 30    CreateTime: 2024-08-22 20:31:55    DefaultID: 31    EffectiveValue:      StyleHeight: 400px      URL: ''    IsDirty: 0    IsValid: 1    ModifiedID: '13'    Name: AgentLoginLogo    ResetToDefault: 0    SettingUID: Modified1320240822204955    TargetUserID: ~    UserModificationActive: 0  AgentLogo:    ChangeBy: 30    ChangeTime: 2024-08-22 20:25:51    CreateBy: 30    CreateTime: 2024-08-22 20:25:51    DefaultID: 32    EffectiveValue:      StyleHeight: 55px      StyleRight: 15px      StyleTop: 24px      StyleWidth: 265px      URL: skins/Agent/default/img/logo.png    IsDirty: 0    IsValid: 1    ModifiedID: '12'    Name: AgentLogo    ResetToDefault: 0    SettingUID: Modified1220240822202551    TargetUserID: ~    UserModificationActive: 0  CustomerHeadline:    ChangeBy: 30    ChangeTime: 2024-08-27 11:44:54    CreateBy: 30    CreateTime: 2024-08-27 11:44:54    DefaultID: 181    EffectiveValue: HelpDeskMan    IsDirty: 0    IsValid: 1    ModifiedID: '21'    Name: CustomerHeadline    ResetToDefault: 0    SettingUID: Modified2120240827114454    TargetUserID: ~    UserModificationActive: 0  Daemon::SchedulerTaskWorker::NotificationRecipientEmail:    ChangeBy: 30    ChangeTime: 2024-08-27 12:43:47    CreateBy: 30    CreateTime: 2024-08-27 12:13:46    DefaultID: 278    EffectiveValue: otrs-admin@example.com    IsDirty: 0    IsValid: 1    ModifiedID: '23'    Name: Daemon::SchedulerTaskWorker::NotificationRecipientEmail    ResetToDefault: 0    SettingUID: Modified2320240827124347    TargetUserID: ~    UserModificationActive: 0  DashboardBackend###0398-FAQ-LastChange:    ChangeBy: 1    ChangeTime: 2024-08-22 17:29:45    CreateBy: 1    CreateTime: 2024-08-22 17:29:45    DefaultID: 2004    EffectiveValue:      Group: faq    IsDirty: 0    IsValid: 1    ModifiedID: '6'    Name: DashboardBackend###0398-FAQ-LastChange    ResetToDefault: 0    SettingUID: Modified620240822172945    TargetUserID: ~    UserModificationActive: 0  DashboardBackend###0399-FAQ-LastCreate:    ChangeBy: 1    ChangeTime: 2024-08-22 17:29:45    CreateBy: 1    CreateTime: 2024-08-22 17:29:45    DefaultID: 2005    EffectiveValue:      Group: faq    IsDirty: 0    IsValid: 1    ModifiedID: '7'    Name: DashboardBackend###0399-FAQ-LastCreate    ResetToDefault: 0    SettingUID: Modified720240822172945    TargetUserID: ~    UserModificationActive: 0  FAQ::ApprovalGroup:    ChangeBy: 1    ChangeTime: 2024-08-22 17:29:45    CreateBy: 1    CreateTime: 2024-08-22 17:29:45    DefaultID: 2009    EffectiveValue: faq_approval    IsDirty: 0    IsValid: 1    ModifiedID: '8'    Name: FAQ::ApprovalGroup    ResetToDefault: 0    SettingUID: Modified820240822172945    TargetUserID: ~    UserModificationActive: 0  FAQ::ApprovalTicketType:    ChangeBy: 1    ChangeTime: 2024-08-22 17:53:49    CreateBy: 1    CreateTime: 2024-08-22 17:53:49    DefaultID: 2016    EffectiveValue: Service Request    IsDirty: 0    IsValid: 1    ModifiedID: '9'    Name: FAQ::ApprovalTicketType    ResetToDefault: 0    SettingUID: Modified920240822175349    TargetUserID: ~    UserModificationActive: 0  OTRSTimeZone:    ChangeBy: 1    ChangeTime: 2024-08-22 15:02:51    CreateBy: 1    CreateTime: 2024-08-22 15:02:51    DefaultID: 942    EffectiveValue: Europe/London    IsDirty: 0    IsValid: 1    ModifiedID: '1'    Name: OTRSTimeZone    ResetToDefault: 0    SettingUID: Modified120240822150251    TargetUserID: ~    UserModificationActive: 0  OpenMainMenuOnHover:    ChangeBy: 30    ChangeTime: 2024-08-30 11:01:37    CreateBy: 30    CreateTime: 2024-08-30 11:01:37    DefaultID: 944    EffectiveValue: '1'    IsDirty: 1    IsValid: 1    ModifiedID: '29'    Name: OpenMainMenuOnHover    ResetToDefault: 0    SettingUID: Modified2920240830110137    TargetUserID: ~    UserModificationActive: 0  Package::RepositoryList:    ChangeBy: 1    ChangeTime: 2024-08-22 19:10:04    CreateBy: 1    CreateTime: 2024-08-22 19:09:55    DefaultID: 973    EffectiveValue:    - AuthHeaderKey: ''      AuthHeaderValue: ''      Name: Znuny::ITSM Bundle      URL: https://download.znuny.org/releases/itsm/bundle6x/    - AuthHeaderKey: ''      AuthHeaderValue: ''      Name: Znuny::ITSM      URL: https://download.znuny.org/releases/itsm/packages6x/    IsDirty: 0    IsValid: 1    ModifiedID: '10'    Name: Package::RepositoryList    ResetToDefault: 0    SettingUID: Modified1020240822191004    TargetUserID: ~    UserModificationActive: 0  PerformanceLog:    ChangeBy: 30    ChangeTime: 2024-08-30 11:04:11    CreateBy: 30    CreateTime: 2024-08-30 10:59:54    DefaultID: 977    EffectiveValue: 0    IsDirty: 0    IsValid: 1    ModifiedID: '28'    Name: PerformanceLog    ResetToDefault: 0    SettingUID: Modified2820240830110411    TargetUserID: ~    UserModificationActive: 0  PostMasterMaxEmailSize:    ChangeBy: 30    ChangeTime: 2024-08-23 15:19:12    CreateBy: 30    CreateTime: 2024-08-23 15:13:52    DefaultID: 1008    EffectiveValue: '40000'    IsDirty: 0    IsValid: 1    ModifiedID: '18'    Name: PostMasterMaxEmailSize    ResetToDefault: 0    SettingUID: Modified1820240823151912    TargetUserID: ~    UserModificationActive: 0  PostmasterDefaultQueue:    ChangeBy: 1    ChangeTime: 2024-08-22 16:18:18    CreateBy: 1    CreateTime: 2024-08-22 16:18:18    DefaultID: 1013    EffectiveValue: Support    IsDirty: 0    IsValid: 1    ModifiedID: '3'    Name: PostmasterDefaultQueue    ResetToDefault: 0    SettingUID: Modified320240822161818    TargetUserID: ~    UserModificationActive: 0  Process::DefaultQueue:    ChangeBy: 1    ChangeTime: 2024-08-22 16:18:28    CreateBy: 1    CreateTime: 2024-08-22 16:18:28    DefaultID: 1054    EffectiveValue: Support    IsDirty: 0    IsValid: 1    ModifiedID: '4'    Name: Process::DefaultQueue    ResetToDefault: 0    SettingUID: Modified420240822161828    TargetUserID: ~    UserModificationActive: 0  SendmailModule:    ChangeBy: 30    ChangeTime: 2024-08-23 15:28:13    CreateBy: 30    CreateTime: 2024-08-23 15:28:13    DefaultID: 1092    EffectiveValue: Kernel::System::Email::SMTPS    IsDirty: 0    IsValid: 1    ModifiedID: '19'    Name: SendmailModule    ResetToDefault: 0    SettingUID: Modified1920240823152813    TargetUserID: ~    UserModificationActive: 0  SendmailModule::AuthPassword:    ChangeBy: 30    ChangeTime: 2024-08-23 09:03:45    CreateBy: 30    CreateTime: 2024-08-23 08:49:04    DefaultID: 1093    EffectiveValue: L4x2Ri7gCL8nP    IsDirty: 0    IsValid: 1    ModifiedID: '17'    Name: SendmailModule::AuthPassword    ResetToDefault: 0    SettingUID: Modified1720240823090345    TargetUserID: ~    UserModificationActive: 0  SendmailModule::AuthUser:    ChangeBy: 30    ChangeTime: 2024-08-23 08:47:40    CreateBy: 30    CreateTime: 2024-08-23 08:46:18    DefaultID: 1094    EffectiveValue: helpdesk@example.com    IsDirty: 0    IsValid: 1    ModifiedID: '14'    Name: SendmailModule::AuthUser    ResetToDefault: 0    SettingUID: Modified1420240823084740    TargetUserID: ~    UserModificationActive: 0  SendmailModule::Host:    ChangeBy: 30    ChangeTime: 2024-08-23 08:47:25    CreateBy: 30    CreateTime: 2024-08-23 08:47:25    DefaultID: 1096    EffectiveValue: smtp.gmail.com    IsDirty: 0    IsValid: 1    ModifiedID: '15'    Name: SendmailModule::Host    ResetToDefault: 0    SettingUID: Modified1520240823084725    TargetUserID: ~    UserModificationActive: 0  SendmailModule::Port:    ChangeBy: 30    ChangeTime: 2024-08-23 08:48:12    CreateBy: 30    CreateTime: 2024-08-23 08:48:03    DefaultID: 1097    EffectiveValue: '465'    IsDirty: 0    IsValid: 1    ModifiedID: '16'    Name: SendmailModule::Port    ResetToDefault: 0    SettingUID: Modified1620240823084812    TargetUserID: ~    UserModificationActive: 0  Ticket::ArchiveSystem:    ChangeBy: 30    ChangeTime: 2024-08-30 08:19:50    CreateBy: 30    CreateTime: 2024-08-30 08:19:50    DefaultID: 1151    EffectiveValue: '1'    IsDirty: 0    IsValid: 1    ModifiedID: '26'    Name: Ticket::ArchiveSystem    ResetToDefault: 0    SettingUID: Modified2620240830081950    TargetUserID: ~    UserModificationActive: 0  Ticket::Frontend::AgentTicketZoom###DynamicField:    ChangeBy: 1    ChangeTime: 2024-08-27 13:40:05    CreateBy: 1    CreateTime: 2024-08-27 13:40:05    DefaultID: 1618    EffectiveValue:      ITSMCriticality: '1'      ITSMDecisionDate: '1'      ITSMDecisionResult: '1'      ITSMDueDate: '1'      ITSMImpact: '1'      ITSMRecoveryStartTime: '1'      ITSMRepairStartTime: '1'      ITSMReviewRequired: '1'      PrimarySecondary: '1'    IsDirty: 0    IsValid: 1    ModifiedID: '24'    Name: Ticket::Frontend::AgentTicketZoom###DynamicField    ResetToDefault: 0    SettingUID: Modified2420240827134005    TargetUserID: ~    UserModificationActive: 0  Ticket::Frontend::Article::Actions###Invalid:    ChangeBy: 1    ChangeTime: 2024-08-22 19:46:01    CreateBy: 1    CreateTime: 2024-08-22 19:46:01    DefaultID: 1629    EffectiveValue:      AgentTicketNoteToLinkedTicket:        Module: Kernel::Output::HTML::ArticleAction::AgentTicketNoteToLinkedTicket        Prio: '50'        Valid: '1'      GetHelpLink:        Module: Kernel::Output::HTML::ArticleAction::GetHelpLink        Prio: '100'        Valid: '1'      ReinstallPackageLink:        Module: Kernel::Output::HTML::ArticleAction::ReinstallPackageLink        Prio: '200'        Valid: '1'    IsDirty: 0    IsValid: 1    ModifiedID: '11'    Name: Ticket::Frontend::Article::Actions###Invalid    ResetToDefault: 0    SettingUID: Modified1120240822194601    TargetUserID: ~    UserModificationActive: 0  Ticket::Frontend::ResponseFormat:    ChangeBy: 30    ChangeTime: 2024-08-27 12:08:43    CreateBy: 30    CreateTime: 2024-08-27 12:08:43    DefaultID: 1769    EffectiveValue: |-      [% Data.Salutation | html %]      [% Data.StdResponse | html %]      [% Data.Signature | html %]    IsDirty: 0    IsValid: 1    ModifiedID: '22'    Name: Ticket::Frontend::ResponseFormat    ResetToDefault: 0    SettingUID: Modified2220240827120843    TargetUserID: ~    UserModificationActive: 0  Ticket::Responsible:    ChangeBy: 30    ChangeTime: 2024-08-27 13:46:12    CreateBy: 30    CreateTime: 2024-08-27 13:46:12    DefaultID: 1812    EffectiveValue: '1'    IsDirty: 0    IsValid: 1    ModifiedID: '25'    Name: Ticket::Responsible    ResetToDefault: 0    SettingUID: Modified2520240827134612    TargetUserID: ~    UserModificationActive: 0  Ticket::Type::Default:    ChangeBy: 1    ChangeTime: 2024-08-22 16:19:03    CreateBy: 1    CreateTime: 2024-08-22 16:19:03    DefaultID: 1852    EffectiveValue: Service Request    IsDirty: 0    IsValid: 1    ModifiedID: '5'    Name: Ticket::Type::Default    ResetToDefault: 0    SettingUID: Modified520240822161903    TargetUserID: ~    UserModificationActive: 0  UserDefaultTimeZone:    ChangeBy: 1    ChangeTime: 2024-08-22 15:02:51    CreateBy: 1    CreateTime: 2024-08-22 15:02:51    DefaultID: 1920    EffectiveValue: Europe/London    IsDirty: 0    IsValid: 1    ModifiedID: '2'    Name: UserDefaultTimeZone    ResetToDefault: 0    SettingUID: Modified220240822150251    TargetUserID: ~    UserModificationActive: 0  Znuny::HealthStatus::API::Key:    ChangeBy: 1    ChangeTime: 2024-08-23 15:57:14    CreateBy: 1    CreateTime: 2024-08-23 15:57:14    DefaultID: 3124    EffectiveValue: RUjENhvO9vnVv6B33DNx1dLQru2P7L1QvQeIFxzQ    IsDirty: 0    IsValid: 1    ModifiedID: '20'    Name: Znuny::HealthStatus::API::Key    ResetToDefault: 0    SettingUID: Modified2020240823155714    TargetUserID: ~    UserModificationActive: 0
From reading the upgrade path from 4 to 6 I noticed there were several significant changes. I went checked the docs, https://doc.znuny.org/znuny_lts/release ... stall.html, and ran the commands to install the modules.

Code:

apt -y install apache2 mariadb-client mariadb-server cpanminus libapache2-mod-perl2 libdbd-mysql-perl libtimedate-perl libnet-dns-perl libnet-ldap-perl libio-socket-ssl-perl libpdf-api2-perl libsoap-lite-perl libtext-csv-xs-perl libjson-xs-perl libapache-dbi-perl libxml-libxml-perl libxml-libxslt-perl libyaml-perl libarchive-zip-perl libcrypt-eksblowfish-perl libencode-hanextra-perl libmail-imapclient-perl libtemplate-perl libdatetime-perl libmoo-perl bash-completion libyaml-libyaml-perl libjavascript-minifier-xs-perl libcss-minifier-xs-perl libauthen-sasl-perl libauthen-ntlm-perl libhash-merge-perl libical-parser-perl libspreadsheet-xlsx-perl libcrypt-jwt-perl libcrypt-openssl-x509-perl jqcpanm install Jq
Copied over the latest /opt/otrs/scripts/apache2-httpd.include.conf file to Apache to make sure it has the correct version.

Unfortunately the error persists!

Statistics: Posted by HelpdeskMan — 02 Sep 2024, 10:31 — Replies 1 — Views 23



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