Hello all, I'm running into an issue with updating information on a ticket. I have a Python script that's feeding the following parameters into a POST call with Python's requests library. I have data from the ticket that needs to be updated fed into the parameters like this. What might I be missing according to this documentation?https://otrscommunityedition.com/doc/ap ... te.pm.html
full error message
Code:
params = { 'UserLogin': OTRSLogin, 'Password': OTRSPassword, 'TicketID': ticketID, 'TicketNumber': ticketNumber, 'Ticket': { 'Title': snToCheck, 'QueueID': 27, 'State': 'open', 'PriorityID': 3, 'StateID': tkey['StateID'], 'CustomerUser': 'bdenton4@vols.utk.edu' }, 'Article': { 'CommunicationChannel': 'Email', 'IsVisibleForCustomer': 1, 'ArticleSend': 1, 'To': toEmail, 'From': fromEmail, 'Subject': printerSN + ' | ' + printerAddr, 'Body': bodyTextToSend, 'ContentType': 'text/plain; charset=utf-8' } }Code:
{'Error': {'ErrorCode': 'TicketUpdate.InvalidParameter', 'ErrorMessage': 'TicketUpdate: Ticket parameter is not valid!'}}Statistics: Posted by ATD39401 — 12 Aug 2024, 17:06 — Replies 0 — Views 13