TicketZoom Button to move and lock (move is working, locking is not)

Hi,

i created a new Button in the TicketZoom, which should move a Ticket to a specific Queue and lock it.

The Button is available and the move part is working, only the lock part i dont get to work.

I configured the Link likes this:

Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Buchaltung;Subaction=Lock

After i click the Button, the ticket is moved to the Buchaltung Queue but its not locked.

What am i doing wrong?

BR
Sebastian

Statistics: Posted by skoesters — 05 Aug 2024, 16:02 — Replies 3 — Views 79

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