Hello,
when customer users create a new ticket, they choose a queue and depending on the queue they can choose from a list of services. Where does one define which service is selectable depending on the chosen queue?
I must cover for an ill colleague and need to implement a new service.
Thank you for any insights.
when customer users create a new ticket, they choose a queue and depending on the queue they can choose from a list of services. Where does one define which service is selectable depending on the chosen queue?
I must cover for an ill colleague and need to implement a new service.
Thank you for any insights.
Statistics: Posted by kta — 09 Aug 2024, 09:30 — Replies 2 — Views 28
