Generic Agent Custom Module question / problem

Hi,

i created a custom Module to execute a Script. This works fine so far.

For a test i just used the TicketID as Parameter, which worked.

I now wanted to use the Title of the Ticket and for example the Ticketnumber instead of the ID.

So instead of $Param{'TicketID'} i tried to use $Param{'TicketNumber'} and / or $Param{'TicketTitle'} but with those i always get empty results.

What do i need to do to also get access to those values?

Thank you and best regards
Sebastian

Statistics: Posted by skoesters — 07 Aug 2024, 13:35 — Replies 2 — Views 39

---