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CheckMK Notifications as Tickets - Using SystemMonitoring Plugin?
Hello together i would love to connect the Notifications of my CheckMK with Znuny. - Notifications of Type <anything> should be seen as incidents. - Notifications of Type OK should be seen as...
View ArticleSAML Login via e-mail address using mod_mellon and Azure
Hello everyone, I need help with the correct setup of single sign-on via Azure SAML.There are customer users in the local database on our Znuny 6 LTS server with a user name like "company_lastname"...
View ArticleOTRS 6 make read only
Our company is planning to decommission OTRS 6. As a part of the process, we want to make all the agents RO permissions. However, when i try to give RO permissions, the user cannot see any Queue. Is...
View ArticleTime Incorrect
I have been working on getting OTRS working how i want it but can't seem to get the Time of created tickets and any updates to be correct. It just show an hour behind and shows UTC. I have changed it...
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Adding a Time Offset to a Dynamic Field for Scheduling Appointments inside a...
I am working on a process in which I need to add an appointment.The "StartTime" is determined by a dynamic field. I want the "EndTime" to be 14 days after the "StartTime".Is there a way to add a time...
View Articlegetting error in syslog after upgrade
We upgraded from otrs 5 to otrs 6, though the instance is working fine. on checking syslog, its generating following error.Can someone suggest in this case what can be the issue.Daemon...
View Articlecontroller for REST web service not active or present
I'm getting the following message when I set up a configuration for a couple custom routes I need for some ticket automation.At least one operation has a controller that is either not active or not...
View ArticleConcept Idea behind Article's dynamic field and displaying
Hello to the Znuny developers,I am currently struggeling in understanding and explaining, why the Articles Dynamic fields can be defined and modified by code, BUT there is NO option to display them...
View ArticleIs the installation instruction for LTS version complete?
HiI'm about to install Znuny 6.5.9 LTS onto a Rocky Linux 9.4 server. Should I expect everything that needs to be done to be contained in the installation instruction?...
View ArticleNew Feature: Comment for dynamic fields
On systems with lots of dynamic fields, is a lack of having the need to add a description to the dynamic field.Especially to have the option to define the comment field as mandatory.Please imagine a...
View Articleinvoker for getting tickets with a certain queue, subject, and date range
Hello,I'm trying to write and enable an invoker that I can use to return tickets in a certain queue, with a certain subject line, and in a certain date range. I've been trying make sense of...
View Articleotrs/znuny backup issue
Hey guys migrated from 5 to 6 and now getting following error on doing backup.What can be the issue. before it was working fine.mysqldump: Error 2013: Lost connection to server during query when...
View ArticleIntegrate survey questions into the email body?
Hi I am evaluating Znuny 7 and survey model, now the Customer can get survey link after ticket closed, click the link then do the survey.I want to ask if possbile integrate survey questions into the...
View ArticleZnuny installer - No network during installation
I am trying to set up Znuny on an Ubuntu machine and I would like to add SMTP sending for mails. When running the installer, Znuny does not find a network connection during the Mail configuration....
View Articleupdate error from version 6.4.5 to 6.5.9
root@otrs:/opt# su - otrs$ scripts/MigrateToZnuny6_5.pl Migration started ... Checking requirements ... Requirement check for: Check required Perl version ... Requirement check for: Check required...
View Articlegetting tickets with a certain queue, subject, and date range
Hello,I'm trying to write and enable an invoker that I can use to return tickets in a certain queue, with a certain subject line, and in a certain date range. I've been trying make sense of...
View ArticleHow does Znuny decide on reply or reply and reply-all?
I'm trying to figure out how Znuny decides when to decide to draw a reply-all button and when not.AFAIK there's no configuration variables to change this behavior, so there's hard coded logic for this...
View ArticleCan't update 6.5.9-01 to 6.5.10-01 CentOS 7.9
Hello,I need your help.When I try update Znuny from 6.59 to 6.5.10 using rpm packgate from: https://download.znuny.org/releases/RPM ... noarch.rpmI get the following error:Code: Downloading...
View ArticleTicket::TicketGet route in my web service not working
Hello everyone! I am developing an automation tool that collects ticket IDs from the Kernel::GenericInterface::Operation::Ticket::TicketSearch interface and performs operations on each ticket. I'm...
View ArticleNo FAQ for 7.1.2?
HiI just upgraded from 7.0.x to 7.1.2Unfortunately after the upgrade I get:Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your...
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