Our company is planning to decommission OTRS 6. As a part of the process, we want to make all the agents RO permissions.
However, when i try to give RO permissions, the user cannot see any Queue.
Is it possible to give read-only access to the Queue view too?
Regards,
Krishna M S
However, when i try to give RO permissions, the user cannot see any Queue.
Is it possible to give read-only access to the Queue view too?
Regards,
Krishna M S
Statistics: Posted by msksharma — 09 Jul 2024, 07:42 — Replies 0 — Views 46