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OTRS 6 make read only

Our company is planning to decommission OTRS 6. As a part of the process, we want to make all the agents RO permissions.

However, when i try to give RO permissions, the user cannot see any Queue.

Is it possible to give read-only access to the Queue view too?

Regards,
Krishna M S

Statistics: Posted by msksharma — 09 Jul 2024, 07:42 — Replies 0 — Views 46



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