Greetings,
After upgrading from version 6.5 to 7.0.15, we encountered the following problem:
Our users are unable to sort tickets by owner; they only see themselves in the overview for selection. However, when I log in as an admin, I can choose any user. The users have the necessary read and write permissions on the queues where they are attempting to use the filter. I'm currently unsure of the next steps to take, as we rely on this filter functionality.
After upgrading from version 6.5 to 7.0.15, we encountered the following problem:
Our users are unable to sort tickets by owner; they only see themselves in the overview for selection. However, when I log in as an admin, I can choose any user. The users have the necessary read and write permissions on the queues where they are attempting to use the filter. I'm currently unsure of the next steps to take, as we rely on this filter functionality.
Statistics: Posted by bangert — 26 Feb 2024, 09:26 — Replies 0 — Views 9