cannot find Znuny-DashboardWidgetSearchProfile package in znuny
I tried to install on znuny 7.0 the package Znuny-DashboardWidgetSearchProfile via znuny/index.pl?Action=AdminPackageManagerBut it is not showing there.Also checked the linked releases via github...
View Articleznuny owner filter selection doesnt work right
Greetings,After upgrading from version 6.5 to 7.0.15, we encountered the following problem:Our users are unable to sort tickets by owner; they only see themselves in the overview for selection....
View ArticleOTRSMasterSlave on Znuny 7.0.15
Hello Bros,Has anyone successfully installed OTRSMasterSlave on Znuny 7.0?I got error message when I installed it. +----------------------------------------------------------------------------+ERROR:...
View Article[solved]problem after upgrading from 6.5.4 to 6.5.6
Hi,I just upgraded from 6.5.4 to 6.5.6 and the banner containing the available actions on the article is not displayed as usual. We only have items like "Mark as unseen" or "Transfert notice" if...
View Articleadd article action, how to?
Hi, during investigation for my issue viewtopic.php?f=62&p=178358, I discovered a preconfigured article action : MarksAsImportant.For the moment, it is only accessible to admin users.How can I...
View Article[solved]how to add a key/value to config with sysconfig UI?
Hi,I was trying to manually add configs for new articleActions (after investigating on my issue viewtopic.php?f=62&p=178358).But I got a problem : I added a gif to describe it.znunyConfig.gifNote...
View ArticleSeeking Guidance on Transitioning to OAuth 2.0 Authentication
Dear Forum Members,I have been searching for information on transitioning to OAuth 2.0 authentication, but unfortunately, I haven't found a definitive answer. We currently have Exchange hybrid...
View ArticleTracking Working Time for Ticket Actions
Hello,We're looking to track the duration of each action on tickets by recording the working time. Currently, we achieve this through accounted time.Our goal is to capture both the start and end times...
View ArticleNew process ticket visibility
Hi,Is it possible to create a new process ticket only visible to the HR groups/queues? Such as new employee hiring process should be only visible to HR agents when creating a new process (and should...
View ArticleZnuny 7.0 resize option of editor is missing
Hi together,I am not sure, but I could not find a setting to enable the resize option of the editor (new, reply, forward) on the lower right corner.I can only use the full-screen option in the...
View ArticleZnuny 6.5.6 + Elasticsearch
Hi everyone,I am currently testing Znuny 6.5.6 LTS and wanted to test Elasticsearch as well.I have installed and started Elasticsearch on the system (Almalinux 9). I installed the necessary modules...
View ArticleLooking for Dynamicfieldgroups
Hello Znuny team,we're looking to build or buy something like your https://www.znuny.com/en/add-ons/znuny4 ... ieldgroups But we will not require the support packages which are coupled to it.Is there...
View ArticleClik here to view.
ACL - configure dynamic field values visible depends on queues.
Hi, I have a problem with configuring ACL in Znuny. I have dynamic field "CloseCategory" in this dynamic field are values "x", "y", "z", "a", "b", "c". Dynamic field "CloseCategory" is visible for all...
View ArticleClik here to view.
(SOLVED) ACL - configure dynamic field values visible depends on queues.
Hi, I have a problem with configuring ACL in Znuny. I have dynamic field "CloseCategory" in this dynamic field are values "x", "y", "z", "a", "b", "c". Dynamic field "CloseCategory" is visible for all...
View ArticleSearch Engine plugin - is documentation up to date?
Hello!In documentation to Znuny-Search plugin there is [1.3.1]: “Daemon::SchedulerCronTaskManager::Task###SearchEngineReindex”, cron task which re-indexes data at specified time when there is a...
View Article[resolved] Znuny 7.0 resize option of editor is missing
Hi together,I am not sure, but I could not find a setting to enable the resize option of the editor (new, reply, forward) on the lower right corner.I can only use the full-screen option in the...
View ArticleZnuny Community Event
We will be hosting an online community event where the chosen topics in the following poll will be addressed in a workshop style event. Please take the time to vote for your favorite topic and also....
View ArticleDashboard MyLastChangedTickets slowing down znuny
Hi all,After following the upgrade process to upgrade from 6.0.x through to 6.5.5, we noticed that the agent dashboard was taking a very long time to display. Users also started receiving timeouts on...
View Articlecan't find oauth2 admin options after upgrade to
Hello everyone.I've recently upgraded my otrs 6.0.18-01 to version 6.0.40-1.el7, but I can't seem to find the oauth2 options in the admin menu.I've run the bin/otrs.Console.pl...
View ArticleNo ticket notifications sent (SendAgentNotification) after upgrade
After upgrading from 6.0.3x to 6.0.40 with otrs-community-edition-6.0.40.sh script no Ticket Notifications are sent anymore to agents after valid ticket actions (Ticket creation, ticket updates...
View Article