Fresh 6.5.5 Install Issue
Doing a fresh install of the latest LTS version (v6.5.5). I have MariaDB (10.11.6) installed on a different server. Running the "cpan DBD::mysql" command after it was identified by...
View ArticleData Available Across Customer Agents
We have customer agents defined in the system to go along with our own agents. These customer agents should only be able to see their own customer info. In the system, they are restricted to their own...
View ArticleOTRS 6.5.2 Error "Browser too old" returns every 2 Mondays
Hi.My name is Emanuele and my English is very poor, I apologize for this.I've search for error "Browser too old" on this comunity and I found many comands that helped me fixing this issue (thank you...
View ArticleError retrieving messages 'IMAPS': Could not select
Znuny 6.5.2This just started happening. Nobody made any changes. Any insight would be helpful. Errors like this make it difficult to justify running our own ticketing system.This mail account...
View Articleckeditor4 EOL
Hello Community,since ckeditor4 reached end of life already in June 2023 with the last open source version being 4.22.1. I wonder if Znuny (including Znuny LTS) is soon going to update to ckeditor4...
View ArticleHow add observer form open ticket customer
Using the OTRS system in the Call opening form of the customer interface, I need to add a 2nd customer to follow a call opened by me. How do I do that? This is useful, because in the absence of the...
View Articlehow to remove /znuny/ from URI
dStatistics: Posted by iali — 06 Feb 2024, 16:59 — Replies 0 — Views 42
View ArticleRequest for Official Guide Update
I wanted to point out an important update to be made to the official guide (Znuny Relases) to allow the first installation (tested on Debian 12), which made me waste a lot of time.Without taking...
View Article500 Error after upgrading to Znuny 7.0.15
Hi Bros,I am a newbie. Few days ago, we updated our system from 6.5 to Znuny 7.0.15.We would like to stay with /opt/otrs.We can access the login page, even though the URL is changed to...
View ArticleText field instead of the old wysiwyg editor after 6.5.4. to 6.5.6 update
Hello,after 6.5.4. to 6.5.6 update I have a text field instead of the old wysiwyg editor.When I want for example to close the ticket I see HTML code instead of a classic editor.How to fix it?Could you...
View ArticleElasticsearch - errors while building index "tickets"
Hello!I'm testing ES indexing for Znuny. My database is really big, (f.i: ticket_history has over 118 mln records, tickets over 11 mln), therefore testing such solution is essential.During first...
View ArticleDashboard Defaults not taken over
znuny 7.0.11changed the default columns from (1: available) to (2: enabled by default) but the columns are not showing for existing users.This is the case for new and open tickets.How can I drop the...
View ArticleHow to configure article header behavior as it was with 5.x?
Hi there,since afaik 6.x it is the default that the article header was displayed.So you could see the FROM, TO, CC and so on. And it was expanded to show the email alternative name beside of the real...
View ArticleSupport Data Collector vs otrs.CheckModules.pl perl module versions
Hello,Support Data Collector module in my Znuny instillation shows different perl modules versions.On my user "otrs" account - otrs.CheckModules.pl script shows the correct values but Support Data...
View ArticleAgentTicketEmailOutbound reset subject if To empty
Hi all.I've seen that if I create an AgentTicketEmailOutbound, if I forget to enter the recipient email, when I press the Send button it reports the error and places me on the To field, but the email...
View ArticleITSM Colors on Workorder State boxes
We just performed a migration from OTRSCE to Znuny (6.5.6) and have almost everything working correctly except we cannot figure out how to make the boxes beside the Workorder States to be anything but...
View ArticleReport: For each ticket see minutes from open to locked and minutes from open...
Hello everyone.I'm tried to build a report in which you can have theese kind of stats:ID Ticket - Owner\Responsabile - Customer - Minutes lapsed between ticket opened and locked - Minutes lapsed...
View ArticleSendAsDeniedException
I have Znuny 6.4 and after the upgrade to this version the connection with Oauth2 to Exchange has been lost and recreated, but now I have this error:Could not send message to server: ******...
View Articleproblem after upgrading from 6.5.4 to 6.5.6
Hi,I just upgraded from 6.5.4 to 6.5.6 and the banner containing the available actions on the article is not displayed as usual. We only have items like "Mark as unseen" or "Transfert notice" if...
View ArticleSOLVED: migrate database from otrs 6.0.29 to znuny 6.5.6
Hi all.I want to test the migration from otrs 6.0.29 to znuny 6.5.6.I noticed some difference in database, mainly (I think) the introducion of table permission_groups.In general, when I install a new...
View Article