ITSM Colors on Workorder State boxes

We just performed a migration from OTRSCE to Znuny (6.5.6) and have almost everything working correctly except we cannot figure out how to make the boxes beside the Workorder States to be anything but grey (especially for decision orders). We would like authorized decision orders to be green.

I have gone through system configuration looking for every keyword I can think of and cannot find a setting that is different between the OTRSCE version and Znuny so it's time to reach out to the community.

Specifically on page index.pl?Action=AgentITSMChangeZoom *screenshot1* this workorder is authorized but remains grey

And on page index.pl?Action=AgentITSMWorkOrderZoom *screenshot2* this is the same workorder showing Authorized

Any suggestions on what is required to accomplish this would be appreciated!

Thanks,
Jason

Statistics: Posted by jcross — 21 Feb 2024, 20:12 — Replies 2 — Views 47

---