OTRS6 - Eigenes OTRS Modul - die ersten Schritte :)
Hallo Zusammen,ich bin gerade dabei ein eigenes OTRS Modul zu schreiben, bzw erstmal zu verstehen wie das funktioniert.Anbei ein Beispiel was ich jetzt einfach mal zusammen geschustert habe. Ziel in...
View Articlesplit ticket do not attach files if size > 4MB
Hi all.When I split a ticket in a new phone ticket, if the attachments of original ticket are > 4MB, the attachments are not copied to the splitted ticket.There is some parameter to control...
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Unable to update from Znuny LTS 6.4.2 to LTS6.5.4
To everyone using the znuny communityI have a question.I am having trouble updating Znuny (LTS6.4.2 → LTS6.5.4) in the RHEL8 environment.The following error always occurs in the check module.There was...
View ArticleCompress mime tables in database
Hi,I know it is a database systemist question, but I am going to try to compress tables in article_data_mime_attachment and article_data_mime_plain.I will try to enable page_compression method.Is...
View ArticleApache stops working when viewing specific tickets
Hello,we are running Znuny 6.5.4 and are facing a strange issue, that only occurs with a small number of seemingly random tickets.The issues has existed for a while and was already present in some...
View ArticleOTRS OpenId Connect with Azure - Stuck after successfull authentication
Hi All,I am setting up my Znuny LTS to use OpenID authentication.I have done setting up everything, and I have successfully authenticated via Azure OpenId. I successfully redirected to the redirect...
View ArticleAfter succesfull OAUTH2 TOKEN CONFIGURATION setup, I do not have the field...
I have followed the steps as described here: https://www.znuny.org/en/blog/modern-au ... -microsoftHowever.. when I finish the steps and have a valid token and go to the postmaster mail accounts and...
View ArticleOTRS Error Could not create new Schedule::Cron::Events object!
Hi everyone,I'm quite new at OTRS management and set up, but I've managed to install and configure OTRS Community version for my company on a CGP VM.The problem I've noticed is that some emails are...
View ArticleX-OTRS-FollowUp-Title - what does it do?
Hi, I am using Znuny 6.5.4I am under the assumption that the X-OTRS-FollowUp-Title header will change the title of the ticket. However, this does not happen, the title will stay the same as it was...
View ArticleBulk ownership transfer
How to enable bulk owner changes? (EDIT: running LTS 6.5.3)We need to close a bunch of tickets that an agent (who is now gone) left open. In the ticket view we select them, then choose 'Bulk' and get...
View ArticleTickets with no articles get created using API
Hello All,We are using OTRS 6.0.24. We used default community edition OTRS API and updated to include a few dynamic fields. It has been working for past 3 years; however, of late, we have observed a...
View ArticleTicket notification configuration
Hello!Can I configure a ticket notification to only be sent when a specific word is contained in the tickets.For example, for all incoming tickets that contain the word "Warning", the system sends an...
View ArticleAbout the version of znuny update conditions
I have made a new submission. I have two znuny servers in my environment.On one server (RHEL8) I use "znuny6.4.2".One server (RHEL7) uses "znuny6.4.4".Recently, I tried to update to "LTS6.5.X" to...
View ArticleAlways display "Forward" button
Hi,right now only for "real" E-Mail tickets the forward button is shown, is it possible to show it also for every other ticket/article? I haven't found it in the system configuration.brStatistics:...
View ArticleDashlet showing all open ticket I created
Hi all.Could you help me to create a dashlet showing only open tickets I (the logged user) created?Is there a particular value to put in the item key "Attributes" to filter only current user in the...
View ArticleError alert mail every 30 seconds
HelloA nasty surprise when I got back from vacation this morning: my znuny server sent me 20,000 emails in about 15 days for a simple problem with the DateTime::TimeZone module.Here are the contents...
View ArticleHow to create web service invoker for sending HTTP request when ticket is...
I want to establish a two way connection between OTRS and Pipefy. For now I can communicate from Pipefy, when changes in Pipefy occurs, it triggers creation of ticket in OTRS.But I want the other way...
View ArticleFulltext search slow
Hey guys,Over time, the ticket system has become a bit sluggish. The calls for various views, dashboard, own tickets, view by queue etc. have become minimally slow. However, the main problem is that...
View ArticleFresh Install- Mail Queue Issues
Rather than migrate our older OTRS to ZNUNY, we have elected to do a fresh LTS installation on new equipment.The system is setup and running the cron jobs, and has 4 tickets in the system, with no...
View ArticlePostmaster filter attachment problem
Hello!I am having a problem with some e-mails that have zip and gz files attached and are being turned into tickets where the content of these kind of files are being included as plain text in the...
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