Fresh Install- Mail Queue Issues

Rather than migrate our older OTRS to ZNUNY, we have elected to do a fresh LTS installation on new equipment.

The system is setup and running the cron jobs, and has 4 tickets in the system, with no messages being generated, meaning an idle installation.

What is happening is that after about 24 hrs of running, the system starts generating emails such as:

Error: Message sending already in progress! Skipping...

These messages end up filling the mail queue rather quickly. The resolution has been to manually force the send by using:

bin/otrs.Console.pl Maint::Email::MailQueue --send --force

A work around would be to schedule a cron job to force send, but that seems to be a rather brute force bandaid, and I would like to know why this is happening.

Happy to provide additional answers, but here is the basic setup of our system:

ZNUNY OS: Debian 12.4
ZNUNY Version: 6.5.5 (LTS)
Outbound Email: using smarthost to our dedicated postfix server.
Inbound Email: POP3 on our dedicated mail server

No other processes are running on the ZNUNY server.

Statistics: Posted by redbaron73 — 11 Jan 2024, 18:50 — Replies 2 — Views 35

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