Fulltext search slow

Hey guys,

Over time, the ticket system has become a bit sluggish. The calls for various views, dashboard, own tickets, view by queue etc. have become minimally slow. However, the main problem is that the full text search takes quite a long time.


Measured with Firefox network analysis:

• Calling up the overview: 2.6 seconds

• Calling up a ticket from the overview: 2.6 seconds

• View by queue: 2 seconds

• View sub-queue with 104 tickets: 3 seconds

• View by status: 4 seconds

• View by escalations: 0.5 seconds (empty)

Various searches

• Search with 697 results: 20.48 seconds

• Search with 10000 (maximum) results: 20.48 seconds

• Search with 53 results: 20.48 seconds

• Search with 11 results: 25.6 seconds

• Search with 1060 results: 25.6 seconds

• Search with 2414 results: 25.6 seconds

• Search with 8574 results: 25.6 seconds

• Page change in the search results: 2.5 - 3.2 seconds (35 tickets)

On a second ticket system, which is only used for one department and has significantly fewer tickets, articles, attachments, etc., the calls of several thousand tickets run through in a maximum of 1.92 seconds. So everything is in the green zone there.


My system:

• Znuny 6.5.5 LTS (previously OTRS 6 or 5 Community)

• Debian 12.4

• VSphere VM with 2 cores and 8 GB RAM is running.

• Changed the ArticleStorage from DB to FS.

Second system:

• Znuny 6.5.5 LTS (previously OTRS 4)

• Debian 12.4

• VSphere VM with 2 cores and 4 GB RAM.

• ArticleStorage: DB

htop:
SupportDaten-Analyse:





Are the attachments also searched or can I somehow outsource them?

I am aware that the performance can be due to many factors and we will get professional help in a few weeks, but I hope that we can solve this problem.

Statistics: Posted by Manfred89 — 09 Jan 2024, 14:09 — Replies 3 — Views 27

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