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How to create web service invoker for sending HTTP request when ticket is updated

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I want to establish a two way connection between OTRS and Pipefy. For now I can communicate from Pipefy, when changes in Pipefy occurs, it triggers creation of ticket in OTRS.

But I want the other way around too, like when ticket is updated in OTRS, it should send an http Rest request to Pipefy.

How to proceed for this? I am aware that there is a invoker function available but its not showing (not highlighting) when I try to create a webservice. Please help.

Statistics: Posted by mrin9san — 03 Jan 2024, 21:37 — Replies 0 — Views 218



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