Hi, I am using Znuny 6.5.4
I am under the assumption that the X-OTRS-FollowUp-Title header will change the title of the ticket. However, this does not happen, the title will stay the same as it was when the ticked was initally created.
Mails are delivered via bin/otrs.Console.pl Maint::PostMaster::Read, so headers are trusted. Other headers work as intended, like the pending auto close timer.
Is this intended?
I am under the assumption that the X-OTRS-FollowUp-Title header will change the title of the ticket. However, this does not happen, the title will stay the same as it was when the ticked was initally created.
Mails are delivered via bin/otrs.Console.pl Maint::PostMaster::Read, so headers are trusted. Other headers work as intended, like the pending auto close timer.
Is this intended?
Statistics: Posted by flappybird — 13 Dec 2023, 15:39 — Replies 6 — Views 518