Ticket notification configuration

Hello!

Can I configure a ticket notification to only be sent when a specific word is contained in the tickets.

For example, for all incoming tickets that contain the word "Warning", the system sends an email notification to all agents in the queue.

Thanks in advance and sorry for the bad english!

Statistics: Posted by ddimitrov — 15 Dec 2023, 15:14 — Replies 1 — Views 190

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