Hello All,
We are using OTRS 6.0.24.
We used default community edition OTRS API and updated to include a few dynamic fields. It has been working for past 3 years; however, of late, we have observed a weird problem. It creates tickets properly, but some times, it creates a few tickets with no articles in it. We have checked the log (Web Service Management->REST-Debugger) as well. For the tickets created properly, it displays the sections of 'Outgoing data before mapping' and 'Returning provider data to remote system'. But for the tickets that have zero articles, these 2 sections are not displayed in the Web service debugger. We are unable to identify the cause. Are there any other logs that we should check? Has anybody faced this issue and if so, can you share steps to resolve it, if you have fixed it please?
We are using OTRS 6.0.24.
We used default community edition OTRS API and updated to include a few dynamic fields. It has been working for past 3 years; however, of late, we have observed a weird problem. It creates tickets properly, but some times, it creates a few tickets with no articles in it. We have checked the log (Web Service Management->REST-Debugger) as well. For the tickets created properly, it displays the sections of 'Outgoing data before mapping' and 'Returning provider data to remote system'. But for the tickets that have zero articles, these 2 sections are not displayed in the Web service debugger. We are unable to identify the cause. Are there any other logs that we should check? Has anybody faced this issue and if so, can you share steps to resolve it, if you have fixed it please?
Statistics: Posted by chetannagaonkar — 14 Dec 2023, 08:02 — Replies 5 — Views 200