After upgrading from 6.0.3x to 6.0.40 with otrs-community-edition-6.0.40.sh script no Ticket Notifications are sent anymore to agents after valid ticket actions (Ticket creation, ticket updates etc.)
1. Verified that no SendAgentNotification event is created in Ticket's history
2. In Ticket notifications, ticket notifications are in valid mode, rcpt to --> Send to All agents subscribed to the ticket's queue, event --> NotificationNewTicket / TicketCreate, Email as method enabled
3. Users are in correct queues as the tickets, Users have enabled the notifications in Personal Preferences
4. NotificationSenderEmail is already set
1. Verified that no SendAgentNotification event is created in Ticket's history
2. In Ticket notifications, ticket notifications are in valid mode, rcpt to --> Send to All agents subscribed to the ticket's queue, event --> NotificationNewTicket / TicketCreate, Email as method enabled
3. Users are in correct queues as the tickets, Users have enabled the notifications in Personal Preferences
4. NotificationSenderEmail is already set
Statistics: Posted by ftmg — 13 Mar 2024, 15:43 — Replies 1 — Views 22