Slow page loads [SOLVED]
HiBeen running OTRS/Znuny CE for around 15 years and always found it really performant.My current version is 7.0.13 running in a Debian 12 LXC container on Proxmox. The database is around 20gb.Since...
View ArticleLast inbound email datetime?
Hello together,I am having the query to show the last inbound e-mail article datetime of a ticket in the overview on dashboard and search results.Beside of last change time I did not see an option how...
View ArticleConfig "Article Display" setting in AgentTicketZoom, where?
Hello together,In AgentTicketZoom there is the gear icon for settingsHere the users can configure their Articles view between:- show one article- show all articlesIs there a global setting to...
View ArticleAbout email size, jpg attachments and timeout
Hi!I'm getting a timeout, the standard timeout of 600 seconds, when some emails are being fetched. They always contain jpg images. I've tried to debug this by sending jpg images to the email account....
View ArticleErrors with autoresponses + FAQ + UI
Hello,We're in a bit of a bind. We were running Znuny 6.4.3, yesterday, the DB server that the OTRS DB was on was updated from MySQL 8.0.32 to 8.0.34. Apparently, Znuny didn't like that and though the...
View ArticleQuestion about MySQL 8
Hello, I know that MySQL 8 is not officially supported. I am still running OTRS5 and was planning on trying the upgrade path to get to the most recent Znuny version...but then I ran into the issue...
View ArticleSearch don't work on OTRS 6.0.15
Good afternoon. The search has stopped working, and we are in the process of finding out who did what before. The search works only if you enter the full ticket number. If you enter a partial number...
View ArticleIs it possible to automatize an email when a ticket is moved?
Hello folks, I hope everyone is alright.The institution I work at entrusts us to send an email to the user every time we move their ticket to another queue. The thing is, I work in first line IT...
View ArticleMerge to ticket on external reference
Good day, I'm looking for a way to overcome limitations of external ticket systems and want to run an idea by you. Znuny seems to be one of the few ticketing systems smart enough to actually be able...
View ArticleCustomer portal view and export to Excel
Hello,we are using Znuny 6.5 and my questions are related to the customer portal.Is it possible to add an additional column in the "Tickets" "CompanyTickets" view? For example, one of our customers...
View ArticleSend all outgoing mails of a queue as cc
Hello,we use Znuny 6.5. One of our customer has asked if it is possible to send all outgoing mails for a certain queue from our Znuny-system to a defined external mailaddress as cc (e.g. all outgoing...
View ArticleThe version containing the new features will be released at what time?
Dear developerI saw in the roadmap that a version with more integrated skins and other new features would be released by the end of the first quarter of 2024. I didn't see these mentioned features in...
View ArticleAutomatically forward tickets to e-mail address
Hello everyone,Is it possible to automatically forward tickets to an external e-mail address?Is it possible to send these forwarded mails back to the original ticket creator when they are...
View ArticleGeneric Agent executes 2 hours after the expected time-frame
Hi, I have a Znuny application with two generic agents that areconfigured to run in non-working days and hours.The problem is that they executes 2 hours after the expected timeframes.Non-working time...
View ArticleClik here to view.
Setting display name for customer to firstname lastname
HI,I'm on znuny 7.0.16 and got the question how the customer email display name is set to "firstname" "lastname". currently the useraccountname is set.Our main customers are internal users from our...
View ArticleDocker vs VM?
I'm kind of new to Dockers and are trying to understand the advantages/disadvantage vs a VM. My intention is to move my current installation from on-premise to Azure. The current installation has file...
View ArticleConfigure Multiple outgoing SMTP
Good morning,I need to configure multiple SMTP servers on my Znuny (LTS 6.5.4).I found this old topic: "Need to multiple SMTP outgoing setting on otrs 4.0.14" and I also visited the package archive.Is...
View ArticleClik here to view.
The Transfer notice on tickets. Pending state.
Good day, I noticed the "transfer notice" on tickets. It allows us to post a notice in a linked ticket.It now allows us to communicate between queues. I couldn't find anything on this in the...
View ArticleSecurity Release of Znuny LTS 6.5.8 and Znuny 7.0.17
Dear Community,The release of Znuny LTS 6.5.8 and Znuny 7.0.17 closes three reported security issues, one of them with a high severity. We strongly recommend an update for every system that uses an...
View Articlesystem file support - file or directory not found
Hey guys,unfortunately the files in the system file support configuration can no longer be viewed.The paths are definitely OK. Do you have any ideas?Statistics: Posted by Manfred89 — 18 Apr 2024,...
View Article