Hi, I have a Znuny application with two generic agents that are
configured to run in non-working days and hours.
The problem is that they executes 2 hours after the expected time
frames.
Non-working time frames are
1. first Generic Agent: Mon Tue Wed Thu Fri: all hours except 09:00-12:59 and 14:00-17:59
2. second Generic Agent: Sat - Sun: all hours
But currently (it's 15:22 CEST Europe/Rome and it's Tuesday) I get
the LAST RUNs like this:
1. 09/04/2024 15:20:02 -> it should have stopped at 13:55 (and I am sure it will keep running it until 15:55)
2. 08/04/2024 01:55:15 -> 2h after the expected run (which should have taken place on 07/04/2024 23:55)
Configuration of Generic Agent have Automatic Execution set like this:
The server's operative system is Ubuntu set to timezone "Europe/Rome".
Znuny Version is 6.5.6.
In Admin -> System Configuration, I have the following relevant variables set:
- OTRSTimeZone: Europe/Rome
- UserDefaultTimeZone Europe/Rome
How can I investigate further this issue?
configured to run in non-working days and hours.
The problem is that they executes 2 hours after the expected time
frames.
Non-working time frames are
1. first Generic Agent: Mon Tue Wed Thu Fri: all hours except 09:00-12:59 and 14:00-17:59
2. second Generic Agent: Sat - Sun: all hours
But currently (it's 15:22 CEST Europe/Rome and it's Tuesday) I get
the LAST RUNs like this:
1. 09/04/2024 15:20:02 -> it should have stopped at 13:55 (and I am sure it will keep running it until 15:55)
2. 08/04/2024 01:55:15 -> 2h after the expected run (which should have taken place on 07/04/2024 23:55)
Configuration of Generic Agent have Automatic Execution set like this:
Code:
1. first GA SCHEDULE MINUTES: 00 05 10 .. 55 (every 5 minutes) SCHEDULE HOURS: 01 02 03 04 05 06 07 08 13 18 19 20 21 22 23 (all hours except working ones, like 09-12 and 14-17) SCHEDULE DAYS: Mon Tue Wed Thu Fri (5 working days)2. second GA SCHEDULE MINUTES: 00 05 10 .. 55 (every 5 minutes) SCHEDULE HOURS: 00 .. 23 (all hours) SCHEDULE DAYS: Sat Sun (2 non-working days)Znuny Version is 6.5.6.
In Admin -> System Configuration, I have the following relevant variables set:
- OTRSTimeZone: Europe/Rome
- UserDefaultTimeZone Europe/Rome
How can I investigate further this issue?
Statistics: Posted by giacomos — 09 Apr 2024, 15:40 — Replies 0 — Views 14
