Automatically forward tickets to e-mail address

Hello everyone,

• Is it possible to automatically forward tickets to an external e-mail address?

• Is it possible to send these forwarded mails back to the original ticket creator when they are answered?

Example:

• Customer writes to an email that comes into our ticket system.

• This ticket is to be forwarded to another e-mail to another service provider.

• The service provider replies to the email, the ticket is updated and should be automatically sent back to the customer (who created the ticket).

The ticket system is therefore only a forwarding between the two instances.

Unfortunately, it is not possible for the sender to write a ticket directly to the service provider.

Statistics: Posted by Manfred89 — 08 Apr 2024, 14:11 — Replies 0 — Views 16

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